gmail not working properly + long scripts?

c.ortiz's Avatar


31 Oct, 2012 02:59 PM


I'm getting constant very long "spinning wheel of death" on all kinds of web pages, which I think is probably scripts waiting to load. I turned off the error warning but still have the key problem. Anything to be done about this? Sometimes just trying to scroll down a page does it. Very annoying.

Also, using gmail, it says "You are using a version of Firefox which Gmail no longer supports. Upgrade to the latest version." Of course I can't do that because my computer is too old (G4 12" Powerbook)..... Any suggestions? I'm willing to change my e-mail, but was also having problems with Yahoo. Is there a particularly good provider for 10-4Fox?


  1. Support Staff 1 Posted by Cameron Kaiser on 31 Oct, 2012 03:09 PM

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    I don't have any issues with Gmail. You could try the 17.0 beta to see if the error message goes away, but the spinning beachball indicates some other system problem. Which version of TenFourFox are you using, and how much RAM does your computer have? This message is being typed on a 12" 1.33GHz iBook G4 with 1.5GB of RAM, which is not a particularly fast Power Mac, but does have ample memory.

    Also make sure you clean out add-ons you're not using, as they will also drag the browser down.

  2. 2 Posted by c.ortiz on 01 Nov, 2012 07:15 PM

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    Hi Cameron,

    Thanks for the reply. Not only am I getting the spinning ball, but sometimes things are so slowed down that letters take a long time to appear on the screen as I type.
    I'll try 17.0 beta gmail, though as you said the problem obviously extends beyong gmail. As far as I know, I don't have any add-ons. At least I never enabled any...

    I'm using TenFourfox 10.0.10, which I believe is the latest. I have the 1GHz PowerPC G4, with 1.25 GB DDR SDRAM, 80GB hard drive (only about 15GB available), running OSX 10.4.11.

    Thanks again for any advice!

  3. 3 Posted by SBoothby on 08 Nov, 2012 06:51 AM

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    Thought I would move my current question over here because my previous question was resolved. What remains is the gmail message c. ortiz is getting. I was having a problem with page not loading with the 17 beta I just downloaded, so I switched back to 10.0.10. No problem with that now, Gmail is not supporting 17 or 10.0.10. Yesterday I had no problem using current features of Gmail w your beta 17 on my g4 iBook 1.33 w 512mb ram & os 10.5.8. Today I am using g4 ibook 1.2 w 768 mb ram & 10.4.11. So unless gmail made a change today, why would there be this difference?

  4. Support Staff 4 Posted by Cameron Kaiser on 08 Nov, 2012 03:17 PM

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    I'm logged into Gmail with 17 right now. I can't explain day-to-day differences; obviously the browser itself isn't changing.

  5. 5 Posted by sboothby on 08 Nov, 2012 04:10 PM

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    Here is Gmail's message: "Some important features may not work in this version of your browser, so you have been redirected to the Basic HTML version. Upgrade to a modern browser, such as Google Chrome." Do you get this message in Gmail, and do you get it with both 17 and 10.0.1? If you do NOT get this message, with what OS and machine setup?

    In the past several years, I have gotten this message every time Gmail does an upgrade. Each time, I have had to experiment w diifferent browsers, sometimes stepping up to a higher system so I could use a higher browser. Since I do not have an Intel Mac, I am hoping I am not stuck now, which is why I have found TenFourTen. Am hoping you will keep upgrading it so it will work w Gmail. Please understand, Gmail works, it just reverts to its basic HTML version, which has no features so that is extremely time consuming to use.

  6. Support Staff 6 Posted by Cameron Kaiser on 08 Nov, 2012 04:13 PM

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    I would not be surprised to see that message with 10.x because it is indeed an older browser core. However, I definitely do not get that message with 17. The basic HTML version is definitely faster, but the full Gmail works fine on this G4. So there is something different about your system we haven't discovered yet.

  7. 7 Posted by SharonB on 08 Nov, 2012 07:22 PM

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    Hi Cameron. Just got my g4 1.33 iBook going again. I suspected that I had
    not seated the new RAM tightly & wanted to have better daylight to do it
    again. So now I have 1.5 gb ram, running os 10.5.8. I am using your 7450
    17.0b.1 with no problems yet. Previously it was sometimes quitting for no
    apparent reason, but I just started it up. The important thing is I can use
    Gmail fine without getting that message that it is reverting me back to the
    basic HTML version.

    I was running 17.0b2. on my g4 1.2 iBook because I just downloaded it
    yesterday. I had reverted back to 10.0.10 because 17 was slow, but I just
    restarted 17 and I am getting the gmail message that I need to upgrade my
    browser so it is reverting to HTML version. This iBook is running 10.4.11
    and has 768 mb ram. The important thing about the ram is that my 1.33 had
    only 512 mb ram until just now. I never did have the gmail problem on it,
    running any version of TenFourTen from 10.0.7 through 17.0b.1. So this
    problem is not due to ram. Obviously, low ram caused slow loading, but it
    has nothing to do with the gmail messages.

    To summarize, 1.33 ghz iBook OS 10.5.8 has no problems with gmail using
    10.07 through 17.0b.1. iBook 1.2 ghz OS 10.4.11 will not run gmail properly
    on your 10.0.9, 10.0.10 or 17.0b.2. Haven't tried 17.0b.1 on the older
    iBook, nor 17.0b.2 on the newer one. I am not going to change anything on
    the 1.33 ghz book now that I have upgraded the ram and it is running fine.
    If it starts quitting a lot again, I might download 17.0.b.2.

    I only need the 1.2 book w 10.4 to run os 9 when I need to, so may not need
    to use it for awhile.

    So I have no current problem, but this is FYI for you.

  8. Support Staff 8 Posted by Cameron Kaiser on 09 Nov, 2012 01:59 AM

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    I don't know how to explain those findings other than maybe you have something stuck in your cache. It might be a good time to reset your profile, which is easier to do in 17 (better to do it in 17b2, though). Go to Help, Troubleshooting Information, and then click Reset TenFourFox. This should not affect your bookmarks, but it may affect settings -- read the confirmation window carefully.

  9. 9 Posted by Susanne on 09 Nov, 2012 09:38 PM

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    As soon as I upgraded my mac to 7450 2, my gmail went crazy. I don't understand enough of what everyone else is saying to know what I should think about doing. The spinning wheel is ubiquitous, both opening incoming emails and trying to compose. This is brand new as of the 7450 2 download. Any suggestions, besides find another browser?

  10. Support Staff 10 Posted by Cameron Kaiser on 09 Nov, 2012 10:06 PM

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    Susanne, I don't know what you mean by "7450 2."

    Gmail is definitely slower than it used to be because Gmail is more complex than it used to be. If the basic HTML version suffices for you (it does for some people and doesn't for others), it is significantly faster, but doesn't support everything the full Gmail does. There's only so much we can do about that.

  11. 11 Posted by Susanne Woods on 10 Nov, 2012 01:39 AM

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    Many thanks. This will help.


  12. 12 Posted by Susanne Woods on 12 Nov, 2012 04:18 PM

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    Thanks so much for the reply. I had been using tenfourfox 7450 (at least that's how it's labeled), and was urged to download version "7450 2" which I did--whereupon my gmail became so slow as to be unusable. It's just time for a new computer, I guess. My Mac power book g4 without intel has already lost all adobe and YouTube capability.


    Sent from my iPhone

  13. Support Staff 13 Posted by Cameron Kaiser on 12 Nov, 2012 05:27 PM

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    I don't know what "7450 2" is -- if you have the URL you downloaded from, I can identify it for you.

    Ultimately the G4 is an older design and we should be realistic about its capabilities. The QuickTime Enabler can show the majority of YouTube videos, but Flash is long gone on non-Intel Macintoshes. It's all a matter of what you need to use the computer to do and comparing the cost of a new machine versus the benefits and problems that come with it.

  14. 14 Posted by Susanne Woods on 12 Nov, 2012 05:59 PM

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    Thanks. I've found that Safari, of all things, will do better for me than
    tenfourfox, so I'll just hang in a while longer with that. But it is
    definitely new computer time. I appreciate you confirming that for me.


  15. 15 Posted by Kiara on 15 Nov, 2012 02:30 PM

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    I just wanted to add in that I have a Mac Mini with Mac OS X 10.4.11; 1.42 GHz PowerPC G4; 1 GB DDR SD RAM.
    Machine Name: Mac mini
    Machine Model: PowerMac10,1 CPU Type: PowerPC G4 (1.2) Number Of CPUs: 1 CPU Speed: 1.42 GHz L2 Cache (per CPU): 512 KB Memory: 1 GB Bus Speed: 167 MHz Boot ROM Version: 4.8.9f4

    I have had the same problems (spinning wheel, super slow letters appearing when I'm typing often, frequent "Stop Script" directionwhen using Gmail recently too. I thought it might be the v.10.0.10 of TenFourFox not working with my ancient computer/processor. I thought I'd try going back to version .9 even if security isn't as good. I will try the HTML option for Gmail.

    Beyond that, please explain what "the 17.0 beta" is and where I can find it, if you think it might help?
    Thank you!

  16. 16 Posted by Susanne Woods on 15 Nov, 2012 02:58 PM

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    I don't know what "17.0 Beta" is either--it must have been in response to
    my query. I have a Mac OS X 10.5.8 1.67 GHz Power PC G4, and I just gave
    up on TenFourFox and went back to Safari--which is working amazingly well
    for gmail and most other things. You might give it a try.


  17. Support Staff 17 Posted by Cameron Kaiser on 15 Nov, 2012 03:33 PM

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    17.0 will be released in its completed form early next week, so I would advise hanging on for that if you wish to try it. (There will also be a 10.0.11, but that will be the last release of the 10 series.) 10.0.10 has only minimal changes from 10.0.9, and this message is being typed on a 1GHz iMac G4, which is slower than both of your systems, so I really don't have an explanation for either of you.

  18. 18 Posted by SharonB on 15 Nov, 2012 06:19 PM

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    Cameron, what system version are you using (which does not have the gmail

  19. Support Staff 19 Posted by Cameron Kaiser on 15 Nov, 2012 06:26 PM

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    Let me be specific. Gmail, both the regular and the basic HTML versions, work on my 1GHz iMac G4 with 17.0. It has 1.25GB of RAM and 10.4.11.

    That said, yes, the regular Gmail is slow. It takes up to a minute to get into it, and around 15-20 seconds for the compose window to appear. However, it does work, and I can send and receive E-mail from it. If I used Gmail regularly, I would probably stick with the basic HTML version, but the regular version works as well. So I would expect your systems, which are faster, to do better than this one. They may not do a LOT better, but they should be somewhat faster.

    The usual suggestions apply: as much RAM as you can put in it, eliminate the use of add-ons that you don't need (these slow TenFourFox down to a variable degree), make sure you don't have other things in the background stealing CPU cycles, and adjust your processor performance in System Preferences if you are able to do so.

  20. 20 Posted by SharonB on 15 Nov, 2012 08:08 PM

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    Thanks, Cameron. FYI, if you have never had Gmail revert to the Basic HTML
    version, you probably don't know that it is virtually useless. Can be used
    in a pinch only, but not for daily email. That's why you are getting
    questions about this.

    I am currently using the 17 beta v1 with OS 10.5, which is quitting pretty
    frequently. I'll wait and download the non-beta 17 and hope it resolves
    this problem.

  21. Support Staff 21 Posted by Cameron Kaiser on 15 Nov, 2012 11:40 PM

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    Yes, I am aware of what the basic HTML version does not support relative to the full client, and I'm sure there are many (including yourself) for whom it is inadequate. However, that doesn't mean it serves no purpose for all users, and for basic use it will work fine.

    To be quite honest, based on your description I don't anticipate the final 17 working any better for you -- I have received no other reports of frequent "quits" other than yours, so there are no specific stability changes other than the bug fixes Mozilla has made since then. Some users have reported that plugins seem to crash in 17 more than 10, but we have not supported plugins since version 6 and if you have enabled them, you are using an unsupported configuration at your own risk. If you haven't, I can only gently suggest you may be happier with another browser.

  22. 22 Posted by jackupsome on 16 Nov, 2015 09:50 PM

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    TenFourFox and Safari are no longer supported by Google's Gmail. I cannot upgrade beyond OS 10.4.11 on my iMac PPC without losing software I can't upgrade. Is there a email program I can use? There's no help over at Google. I'm unable to upgrade past tenfourfox 31.7.0 also, have always been able to upgrade tenfourfox until last upgrade.

  23. Support Staff 23 Posted by Cameron Kaiser on 17 Nov, 2015 12:57 AM

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    I don't know what to tell you there other than that Gmail works fine with 38; I use it for this purpose daily.

  24. 24 Posted by jackupsome on 17 Nov, 2015 04:58 PM

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    Thanks, Cameron.
    I'm still hoping there are some others like me with a G5 power PC who
    have discovered an email program for folk who have to stick with OS

  25. 25 Posted by in a small town on 17 Nov, 2015 07:35 PM

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    For those using G5 PowerPC in iMac or PowerMac units an option
    may exist in the install of a second OS X on partition, to run 10.5.8.

    Given enough RAM (my G4 Mini Late 2005 1.5GHz PPC w/ 10.5.8
    is clearly limited to 1024MB total) or inclusion of faster SSD or HDD
    of quicker action to facilitate Virtual Memory (file swaps to/from HDD)
    the option to use SeaMonkey for PPC (different than official Mozilla)
    is very limited, too; this in part because the only PPC build is Slow.

    For those using somewhat unsupported browsers, you can trick
    Gmail to letting you use them w/o bare-look plain html default by
    changing the browser identify string. Some you can do this with,
    others not so much; Safari lets you do it for the present session &
    only one web mail page. It will revert to the one Safari shipped with.

    Older FireFox can be set to hide its identity; but this does make them
    any more insecure online. I use seamonkey 2.13 or 2.16 for ppc, at
    times, and TenFourFox v 38.4 does ok in 10.5.8 w/ 1GB RAM. My
    mini G4 will spin up its HDD to access temp swap files, & run warmer.
    iCab can use different browser identity strings; but if you change the
    version it appears to be, only old versions of different strings appear.
    And this does not make them any more secure, hiding their identity.

    Good luck with the results of having fair hardware being left behind! :)

  26. 26 Posted by jackupsome on 17 Nov, 2015 08:24 PM

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    I haven't partitioned this hard drive, but just had a conversation
    about what you kindly took the time to write. Will keep you in the
    loop when I tackle it after a trip away Thanksgiving.

    Thanks, town.

  27. 27 Posted by in a small town on 18 Nov, 2015 12:01 AM

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    please discontinue email update to threads
    thankyou :)

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