Embedded pdf no longer works

Vance's Avatar

Vance

17 Feb, 2021 01:18 PM

Hi, I used to be able to see and download my mortgage statement from www.pennymac.com. It seems they have changed the way they show pdf statements. It works in ESR 78 Firefox but not in TenFourFox. They must have changed something. It appears they embed it in a web page with javascript. TenFourFox says it can't support plugins for this type of content.

    <div class="row row-offcanvas row-offcanvas-left">
        <div class="col-lg-9 col-xl-9 p-0">
            <div id="main-content" class="container pt-4" style="background-color: white; height: 100vh">
                <div class="row">
                    <div class="col">
                                    <embed name="plugin" src='/StatementsAndDocuments/Download?documentId=huQ5aoRnPfaoBfCpOtI5Yg%3D%3D&amp;fileNameWithExt=huQ5aoRnPfY6j1MtvGhQsw%3D%3D' data-tracker-display="" id="9606xxxxx" type="application/pdf" style="height: 100vh;">

But if, under Tools, I show media, I see a link with type "Embed". If I click on the "Save As..." button I'm able to save the PDF file.

  1. 1 Posted by Vance on 17 Feb, 2021 01:21 PM

    Vance's Avatar

    I meant to say under Tools->Page Info and click the Media button.

  2. Support Staff 2 Posted by Chris (chtrusch... on 18 Feb, 2021 07:01 PM

    Chris (chtrusch)'s Avatar

    Please make sure you have "Use built-in PDF viewer" checked in Preferences > TenFourFox. If the bank chooses to display pdfs (which TenFourFox could view natively) in a plugin regardless, you're out of luck.

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