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Chase.com Website is NOT compatible

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Neil

14 Sep, 2016 01:38 AM

Hello,

I have been using your TenFourFox browser on my Apple G5 and the website Chase.com continues NOT to render properly when visited. I have attached a screenshot for your review.

Do you have any suggestions on how Chase.com can be properly viewed using TenFourFox? BTW, every browser version including the latest, 45.4.0, has the same issue.

I appreciate any suggestions.

Neil

• Chase_Dot_Com_Problem.png 267 KB

1. Support Staff 1 Posted by Cameron Kaiser on 14 Sep, 2016 01:55 AM

   

   For some reason the style sheet doesn't load on your system. This might lead me to suspect one of your add-ons, if you have any installed. You might also see if resetting your profile fixes the problem (see "How to reset your profile" at lower right).

   I'm a Chase customer myself, however, and the site loads fine and I'm able to access and pay my bills in it. You may need a workaround for the user agent such as https://tenfourfox.tenderapp.com/discussions/problems/8191-access-t... (search for "Chase" here to see other user reports) but that wouldn't be the cause of what you're seeing here.

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2. 2 Posted by Neil on 14 Sep, 2016 02:06 AM

   

   Thank you!!!

   Your suggestion for me to reset my profile worked.

   Chase.com looks great :)

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3. Support Staff 3 Posted by Cameron Kaiser on 14 Sep, 2016 02:08 AM

   

   Excellent. Please check out the other Chase discussions if you still have issues.

   I'll close this ticket. You don't need to reply. Any reply will reopen the ticket.

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4. Cameron Kaiser closed this discussion on 14 Sep, 2016 02:08 AM.