Access to Chase Banking

Robert Farkas's Avatar

Robert Farkas

05 Aug, 2016 09:17 PM

Chase must have upgraded their security. I no longer can access my account. They said I must upgrade my browser
to ones that my G4 powerbook cannot support. I have the latest version of TenFourFox 38.10. Am I dead in the water?
Am running Mac 10.5.8

  1. Support Staff 1 Posted by Chris (chtrusch... on 07 Aug, 2016 04:21 PM

    Chris (chtrusch)'s Avatar

    You could try spoofing Firefox 48 with a useragent switcher add-on.

  2. 2 Posted by Hicks on 15 Aug, 2016 06:13 PM

    Hicks's Avatar

    Same issue with a G3 running Mac OS 10.4.11

  3. Support Staff 3 Posted by Cameron Kaiser on 15 Aug, 2016 11:32 PM

    Cameron Kaiser's Avatar

    I'm also a Chase customer. The problem isn't their security but rather that their browser detection script doesn't know what TenFourFox is (despite the fact we advertise with Firefox flags in the user agent string). No one at Chase seems interested in fixing that.

    The workaround is, as Chris said, to use a user-agent switcher add-on which makes the browser look like regular Firefox on some other system. You could also run Chase in a foxbox with "Prevent the web site from detecting it’s not in a normal browser" checked, which accomplishes something similar.

  4. 4 Posted by hypnobobb on 25 Aug, 2016 05:21 PM

    hypnobobb's Avatar

    How to use a user-agent switcher add-on.
    Have same problem with Chase.
    Added user-agent switcher add-on, do not know how to configue.

  5. Support Staff 5 Posted by Chris (chtrusch... on 25 Aug, 2016 06:06 PM

    Chris (chtrusch)'s Avatar

    You can import one of the prepared user agent lists from here (Tools>Default User Agent>Edit User Agents>Import…). Then choose Browsers – Mac>Firefox 45.0 or whatever is the most recent Mac Firefox from the list. You can update/edit this list yourself by going to Tools>Default User Agent>Edit User Agents.

  6. 6 Posted by Neil on 14 Sep, 2016 02:24 AM

    Neil's Avatar

    Chris' suggestion of importing a "user agent list" worked! I no longer see the warning message from


Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac