38.8.0 crashing problems
Opens, works well until opening two tabs and attempting an action, like ordering an item. Then, beachball spins for a very very long time or the entire TenFourFox abruptly fails/crashes. I have to Restart Mac at that point. Perhaps reinstalling 38.8.0 fresh with old replaced version trashed?
Using OSX 10.4.11 1.25 GHz PowerPC G4
Thanks.
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Support Staff 1 Posted by Chris (chtrusch... on 11 May, 2016 04:52 AM
Hello Amber, this sounds like a severe hardware problem (RAM or failing hard disk) or – at least – a damaged Tenfourfox user profile. Please quit Tenfourfox, go to the Finder, navigate to Macintosh HD>Users>[your user name]>Library>Application Support and move the Firefox folder in Application Support to the Desktop. It contains your profile, bookmarks and settings, and you can keep it on the Desktop as a backup. Then start Tenfourfox. It will create a new profile with default settings. If the problem persists, please check RAM and HD using the Apple Hardware Test on the install DVD/CD that came with your Mac.
2 Posted by Amber Faith on 12 May, 2016 06:17 PM
Chris,
Thanks very much for your kind reply to my 38.8.0 issue. Your
professional insight is priceless, and I am following your advice.
In gratitude,
Amber
3 Posted by leo on 21 May, 2016 03:43 AM
Hello,
I have a similar problem. Have a few tabs open, I tried to track an item on UPS (https://www.ups.com/WebTracking/track?loc=en_US&WT.svl=PriNav)
Browser crashed 3 times when I tried to enter tracking number. I opened the old Safari browser and connected to the UPS site, entered the Tracking # and it worked flawlessly.
It seems that whenever I use TenFour for an extended period of time, it starts to bog down. If I restart my G5 (10.4.11) the browser works better. After installing every update, TenFour works fine, but after some time it slows down again. Beach Ball after every mouse click.
Is there some Cache that is filling up or could it be akin to the old Apple OSes (6 -9) Memory leaks?
I would appreciate any thoughts you have on this.
Support Staff 4 Posted by Chris (chtrusch... on 21 May, 2016 02:54 PM
That's two different problems, 1) the crash when entering a tracking number, and 2) possibly the incremental garbage collector slowing down the browser when it's been up for a while and is using lots of memory.
1) I cannot reproduce, please provide the the actual tracking number (maybe change a few digits, but keep it the same length).
2) depends on the websites you visit and how many tabs you usually have open. Generally it is something we'll have to live with for the time being since PPC Mac CPUs and memory are slower than the Intel hardware on which Firefox is desiged to run. You can try to disable add-ons you don't really need, or restart the browser once a day.