tag:tenfourfox.tenderapp.com,2012-01-07:/discussions/problems/2876-315-becomes-unresponsiveTenFourFox: Discussion 2015-04-15T18:14:30Ztag:tenfourfox.tenderapp.com,2012-01-07:Comment/363072782015-03-17T23:37:05Z2015-03-17T23:37:06Z31.5 becomes unresponsive<div><p>Additional info:<br>
G5<br>
10.4.11<br>
Dual 2 ghz<br>
6GB ram</p></div>Daniel Bancherotag:tenfourfox.tenderapp.com,2012-01-07:Comment/363072782015-03-20T14:20:32Z2015-03-20T14:20:33Z31.5 becomes unresponsive<div><p>I have a similar problem. But it starts after let's say maximum
of 5-8h, actually earlier. This could be, because I have a weaker
Mac and less RAM.</p>
<p>Did you open activity monitor and look for the RAM usage?</p>
<p>Here is what I have:<br>
- gets more and more slower - until unresponsive / beachballing -
beachballing is interrupted every 10-15min. or so by an action
(i.e. you type "Text" and the letter "t" appears, then you get the
beach ball, if you then wait for a very long time, the "e" appears,
then beachball again, long time, then "x"... - if you from time to
time hit esc+opt+cmd you see that sometimes TFFx is shown as "not
responding" and then suddenly the "not responding" tag is away. -
IMPORTANT: it also eats up RAM, till there is nothing more left
than 23MB. - also my ibook heats up so much, that the fan kicks in
several times for long durations (I helped myself by using empty
HDD-metal cases under the bottom of the ibook (where CPU, GPU
sits), to get the heat off, quicker. The HDD heats up a lot as well
(probably RAM, too).</p>
<p>If I use TFFx 24.7, FF 3.6.28 or Safari the fan doesn't kick in
etc. (RAM gets eaten up very slowly in TFFx 24 though, but not to
that extent and quickly as it does in 31.5 - Also 24.7 shows first,
slight signs of the same problems, I have to leave it on and work
with it far longer than with 31.5 to get these early signs of the
same problems. Safari is never a problem.</p>
<p>I made screen shots of activity monitor every 30sec. and saved
the "analys" log of activity monitor. See attachment</p>
<p>log see here <a href="https://www.dropbox.com/s/88m3rc6udg1d6cr/Analysis%20of%20%E2%80%9ETenFourFox%E2%80%9C.txt?dl=0">
https://www.dropbox.com/s/88m3rc6udg1d6cr/Analysis%20of%20%E2%80%9E...</a></p>
<p>My system:<br>
ibook G4, 1,33GHz, 1,5GB, 320GB HDD</p></div>Huberttag:tenfourfox.tenderapp.com,2012-01-07:Comment/363072782015-03-21T09:21:55Z2015-03-21T09:21:55Z31.5 becomes unresponsive<div><p>Hubert, it would be nice to see the amount of RAM the browser
uses when this occurs.</p>
<p>I do see some (short) beachballing when the browser hasn't been
re-started for a long time and RAM usage is very high (>600MB),
which is probably related to the garbage collection process (my
guess, the browser is trying to free RAM and chokes on something it
can't get rid of), but not anywhere as dramatic as you describe it.
RAM-hungry add-ons like Adblock make the situation worse. I've been
trying to find a reproducible trigger over the last months but
haven't succeeded yet. If you find anything (like a website visited
or an action taken) that starts the problem reproducibly, please go
ahead and post it here. If it's not reproducible, it cannot be
debugged. Also please do your testing with a fresh profile with no
add-ons.</p>
<p>Daniel: The same goes for you, with the additional question: Do
you use some sort of window hack (windowshade, unsanity app etc.)
on your 10.4 installation?</p></div>Chris (chtrusch)tag:tenfourfox.tenderapp.com,2012-01-07:Comment/363072782015-03-21T17:59:24Z2015-03-21T17:59:25Z31.5 becomes unresponsive<div><p>" it would be nice to see the amount of RAM the browser uses
when this occurs." -> how can I see this, other than in the
activity monitor windows I attached?</p>
<p>Also I have no other apps running at the same time. Also there
are only like 4 tabs open.</p>
<p>I had deleted ad-block, because someone already told me this,
but no change.</p>
<p>To try to reproduce it, do the following, open 4 tabs:<br>
- open an online email account and start to write a mail - open
macrumors.com and try to open a thread - do a search on Ebay and
then try to scroll through the search results and open a result
then colse it open another on and so on - open everymac.com and do
a comparison of three macs and leave that tab open</p>
<p>This is all I do. What changes over the time of use?<br>
- I click on new threads and read them (eventually posting a
comment) - I look through several results on EBay - I read some
mails</p>
<p>Do this for three hours. But I don't see that this can be done
reasonably, if one doesn't do it anyway. I mean, how should I
expect you to do that for 3 hours. It will be totally useless and
finally, what if you do not find any problem. You will have lost a
lot of time.</p>
<p>But you can tell me, what I should take screenshots of or where
I should look, when the problems appear!</p>
<p>I only have Foxy Proxy (which is disabled), Resurrect pages (I
will disable that), quicktime enabler, downthemall (which I haven't
used for a long time), video-download-helper, no-script and classic
theme restorer installed. Nothing more.</p>
<p>Do I really have to delete no-script?</p>
<p>Is it ok to deactivate these add-ons or do I have to delete
them?</p></div>Huberttag:tenfourfox.tenderapp.com,2012-01-07:Comment/363072782015-03-21T20:16:53Z2015-03-21T20:16:55Z31.5 becomes unresponsive<div><p>Q: "Do you use some sort of window hack (windowshade, unsanity
app etc.) on your 10.4 installation?"</p>
<p>Yes, a very old version of Unsanity WindowShade X, but I don't
use that with the browser.</p>
<p>With respect to Hubert's other observations:<br>
"- gets more and more slower - until unresponsive / beachballing -
beachballing is interrupted every 10-15min. or so by an action
(i.e. you type "Text" and the letter "t" appears, then you get the
beach ball, if you then wait for a very long time, the "e" appears,
then beachball again, long time, then "x"... - if you from time to
time hit esc+opt+cmd you see that sometimes TFFx is shown as "not
responding" and then suddenly the "not responding" tag is away.
"</p>
<p>That is a very accurate description of what happens here
also.</p>
<p>I'll try to analyze RAM usage and see if there's a pattern
there.</p></div>Daniel Bancherotag:tenfourfox.tenderapp.com,2012-01-07:Comment/363072782015-03-21T20:31:01Z2015-03-21T20:31:02Z31.5 becomes unresponsive<div><p>With respect to add-ons, here's the setup:</p>
<p>Extensions: Flashblock 1.5.18<br>
Appearance: Default:<br>
Plug-Ins: None<br>
Services: None</p>
<p>"If you find anything (like a website visited or an action
taken) that starts the problem reproducibly, please go ahead and
post it here."</p>
<p>Yes, I've been trying to determine if there's any pattern there
also. I usually keep about 15 open "pinned" tabs, predominately
with things like NOAH Weather, various financial services or sites,
various news sites, the DuckDuckGo search engine, and uStart.org as
permanent pinned tabs.</p>
<p>At times there are also a few "unpinned" tabs open, usually as
search results or news items as shown in one of the "permanent"
pinned tabs, and "opened in new tab".</p></div>Daniel Bancherotag:tenfourfox.tenderapp.com,2012-01-07:Comment/363072782015-03-21T21:06:37Z2015-03-21T21:14:24Z31.5 becomes unresponsive<div><p>Daniel, you can delete the Flashblock extension, it's useless on
TFF >17. If the browser stays unusable like you describe, I can
only recommend to reset the profile (Help > Troubleshooting
Information). Your problem with the yellow button/window menu is
likely related to Unsanity. Haxies change system files on a very
deep level in order to do what they do, and I can't recommend using
them at all.</p>
<p>Hubert, I don't use Macrumors and Everymac regularly (and almost
no webmail at all), so I did check the websites you mentioned with
the actions you described. I used Yahoo Mail because it's known to
be pretty demanding. Then left the browser open for several hours
with all these sites loaded (12 tabs) while I went shopping. Found
no problem (CPU hogging, hanging, or memory leak) when I returned.
The browser used about 600 MB RAM and 7% CPU, with some spikes of
40%. I have a G4 PowerBook 1.33 GHz with 2 GB RAM. See screenshot
for my active Add-ons.</p>
<p>You can see RAM usage in Activity Monitor. If the column isn't
there, right-click the column header and check "real memory".</p>
<p>You don't have to delete your add-ons, just disable them for
testing. If the problem still occurs, you'll probably have to reset
your profile.</p></div>Chris (chtrusch)tag:tenfourfox.tenderapp.com,2012-01-07:Comment/363072782015-03-26T21:45:17Z2015-03-26T21:45:18Z31.5 becomes unresponsive<div><p>I've identified the cause of the problem with respect to the
"Window" tab in the header becoming elongated and blank. It occurs
when I visit a site, such as the SF Chronicle, which has multiple
pictures which require clicking to advance. Typically there will be
a photograph which will say, for instance "1 of 8". As I click
through the photos, going from #1 to #8, a new blank line is
generated in the "Window" tab in the header. Eventually that tab
will elongate and fill the screen with an empty column from top to
bottom.</p></div>Daniel Bancherotag:tenfourfox.tenderapp.com,2012-01-07:Comment/363072782015-03-27T21:58:08Z2015-03-27T21:58:10Z31.5 becomes unresponsive<div><p>I also found this comment by Chris in a thread about 31.2 and
problems.</p>
<p>"I can confirm this behavior on 10.5 on websites that do live
word count in forms (or otherwise monitor in real time what you're
typing) <em>and</em> if the browser uses over 600 MB RAM. I can't
confirm this in general. Since everything is getting slow when the
browser uses very much RAM, I think I don't see this exact problem
on my 10.5 PowerBook."</p>
<p>That at least explains, why I had letters appearing on the
screen with latency in older TFFx versions in my webmail-account.
It however is totally different from and has nothing to do with
typing search phrases in google and the beachball symptom I spoke
about in my first post. (The letter problem occurs in forums, as
well. This afternoon, I was typing in a forum called Apfeltalk and
during writing the post I had to leave and get back a few minutes
later. I noticed, that after having written the first part with
latency, the second part appeared directly on the screen. So it
seems you have to give TFFx a bit time in between).</p>
<p>@ Chris</p>
<p>Just one question,</p>
<p>are there perhaps console.logs or system.logs etc. that could
help? I also see that there are library.logs and other logs, but I
can't see any connected to TFFx.</p>
<p>Activity monitor shows an increasing number of errors for all
processes that I look into. The most occur in TFFx they go up to
3,000,000.<br>
Is this normal because? I don't have much technical understanding,
but I imagine it like bits being handed over from one point to
another and always errors occur, but the system corrects them and
this is normal. Or should there be no errors?</p>
<p>PS: I disabled ALL add-ons and it takes longer till TFFs is
unusable. I have to do longer testing, though! Because at some
points I had to enable add-ons for certain reasons and had to
restart TFFx, so I don't know, if it is not because of the
restarts, that it now works better for longer durations.</p>
<p>Is it normal that I get 13% for User and 87% for System in CPU
usage, when doing nothing but TFFx? (Dropbox is open in the
background and doing nothing, though).</p>
<p>I added additonal screenshots for you, so you can see other RAM
eaters:<br>
1-3 is from one day<br>
and 4-9 is from another day.</p>
<p>PPS: not realted to TFFx perhaps... you said something about
leakage. I found this in console log "of class NSURL autoreleased
with no pool in place - just leaking" I read that this has
something to do with software development???</p></div>Huberttag:tenfourfox.tenderapp.com,2012-01-07:Comment/363072782015-03-31T09:31:44Z2015-03-31T09:31:45Z31.5 becomes unresponsive<div><p>This started happening after updated TenFourFox on my mac but it
only happens when I'm in any of the Sky.com,or Yahoo
pages.everytime.</p></div>nattag:tenfourfox.tenderapp.com,2012-01-07:Comment/363072782015-04-14T20:43:42Z2015-04-14T20:43:42Z31.5 becomes unresponsive<div><p>Since I went from 31.5 to 31.6 the problems seem to have
disappeared, so far. I will have to keep an eye on it.</p>
<p>There is one problem since I updated from 31.4 to 31.5 though
and it is persistent in 31.6, too.</p>
<p>See attachment (the login field is not supposed to cover the
"news" preview.</p></div>Huberttag:tenfourfox.tenderapp.com,2012-01-07:Comment/363072782015-04-14T21:07:34Z2015-04-14T21:07:34Z31.5 becomes unresponsive<div><p>Hubert, I can't replicate your problem at GMX. Please, when you
make a screenshot, do it with a fresh user profile or at least
disable add-ons to rule out layout changes caused by add-ons. The
layout in your screenshot is definitely broken, and I strongly
suspect an add-on to be the cause (cf. my screenshot).</p></div>Chris (chtrusch)tag:tenfourfox.tenderapp.com,2012-01-07:Comment/363072782015-04-14T21:47:13Z2015-04-14T21:47:15Z31.5 becomes unresponsive<div><p>Hi,</p>
<p>I disabled all add-ons nothing changed, reloaded the page
twice.<br>
Also all Add-ons I have, were already there, when I used like
version 31.3 and the layout was not messed up.</p>
<p>How do I create another user profile, without having to search
and reinstall all add-ons in my current "profile". (I also don't
have an admin account. I never had, it was just my own name from
the beginning and no other profile. Would starting single user mode
help?)</p>
<p>I could start off of an external drive and install OS X there
and TenFourFox, but that would take a lot of time and I will
probably do it, when I have time for it and I feel better.</p>
<p>I think I will just live with it, I mean the headlines aren't
important anyway, since it is mostly tabloit stuff.</p></div>Huberttag:tenfourfox.tenderapp.com,2012-01-07:Comment/363072782015-04-14T22:08:36Z2015-04-14T22:08:36Z31.5 becomes unresponsive<div><p>You don't have to create a new OS X user. Just quit TenFourFox
and go to Macintosh HD>users>[your
name]>Library>Application Support in the Finder. Move the
Firefox folder to the desktop. Then start TFF. It will start with a
fresh user profile (and create a new Firefox folder in Application
Support). Test your website. When you're done, quit TFF and move
the old Firefox folder back from the Desktop to Application
Support. (You can overwrite the newly created Firefox folder.) If
you're unsure, make a backup first.</p></div>Chris (chtrusch)tag:tenfourfox.tenderapp.com,2012-01-07:Comment/363072782015-04-15T06:39:26Z2015-04-15T06:39:28Z31.5 becomes unresponsive<div><p>hi..<br>
i had noticed something very similar in previous versions, and i am
able to reproduce it everytime, with or without the only addon i
use (JSOFF):<br>
i start TFF, reduce the app to the dock via yellow button, then i
choose "hide tenfourfox" in tenfourfox menu. then if i click TFF on
the dock, the hidden icon near the trash shows up but there's no
way to restore the window or to get a new tab..<br>
but a clean-quit-TFF is possible via the dock application icon
where it had to be force-quit in earlier versions.<br>
not a real problem since i do know that i can't do reduce+hide..
tff is a great piece of software.<br>
OS 10.5.8, lot of RAM.<br>
regards,<br>
FP133</p></div>french powerbook 133tag:tenfourfox.tenderapp.com,2012-01-07:Comment/363072782015-04-15T11:56:21Z2015-04-15T11:56:28Z31.5 becomes unresponsive<div><p>@ chris</p>
<p>I did what you said and the layout was ok, then I started adding
add-ons in the new profile, but the layout stayed fine. So I can't
find an add-on that is casing it.</p>
<p>Now that I overwrote the new profile with the old again, the
messed up layout is there again.</p></div>Huberttag:tenfourfox.tenderapp.com,2012-01-07:Comment/363072782015-04-15T17:42:00Z2015-04-15T17:42:00Z31.5 becomes unresponsive<div><p>French Powerbook: I can't reproduce this one, either. On my
systems (10.5 PowerBook, 10.4 iBook, 10.4 PowerBook G3), TFF
behaves normally when hiding/minimizing. Odd.</p>
<p>Hubert, then the problem is in your profile. The easiest thing
would be to export your bookmarks and note down your add-ons, then
start over with a fresh profile like you did in the test. You can
use the import/export functionality in the Library window to save
your bookmarks. Sometimes it's better to start over with a fresh,
clean profile.</p></div>Chris (chtrusch)tag:tenfourfox.tenderapp.com,2012-01-07:Comment/363072782015-04-15T17:54:18Z2015-04-15T17:54:19Z31.5 becomes unresponsive<div><p>@ Chris: can one export the passwords to all sites, as well?</p>
<p>@ french Powerbook: do you have classic theme restorer
installed? I have odd button behavior, when I don't choose "show
title".<br>
view -> first entry (probably named symbol/icon bar) -> last
entry.<br>
Window opens: choose "show title" from the left lower corner area,
underneath you find "symbols small/big" and such. Mind, if you
accidentally double click on "small" the bar at the top will get
big again, so only hit once, in case you like small
icons/symbols.</p></div>Huberttag:tenfourfox.tenderapp.com,2012-01-07:Comment/363072782015-04-15T18:14:29Z2015-04-15T18:14:29Z31.5 becomes unresponsive<div><p>I'm not aware of any official (or unofficial) way to export your
passwords. The only thing I can advise is to copy and paste them to
a text file (right-click in the password manager), then re-enter
them in the new profile as needed.</p></div>Chris (chtrusch)