Can't use youtube on TenFourFox 24.4.0

John's Avatar

John

13 Apr, 2014 08:51 PM

Hello,

I can't use youtube. It says the connection is not working. I really don't know what to do. Any help is welcome.

Thanks

  1. Support Staff 1 Posted by Chris (chtrusch... on 14 Apr, 2014 06:17 AM

    Chris (chtrusch)'s Avatar

    Hello John, looks like you have a network problem. Next time you can't connect to Youtube, can you try another browser and see if it works there? Is Youtube the only site you can't connect to?

  2. 2 Posted by John on 14 Apr, 2014 07:52 AM

    John's Avatar

    Hello Chris, youtube is working with safari or vienna. Right now , yes, youtube is the only site TenFourFox can't connect to.

  3. Support Staff 3 Posted by Chris (chtrusch... on 14 Apr, 2014 08:14 AM

    Chris (chtrusch)'s Avatar

    Did you specify a proxy server in Preferences>Advanced>Network>Connections? Do you have add-ons installed that might interfere? (You can test this by restarting the browser with add-ons disabled, see Help Menu).

  4. 4 Posted by John on 14 Apr, 2014 09:59 PM

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    I use "system proxy settings" in Preferences. I tried with "no proxy" and it is the same result.
    I use 2 add-ons. I tried with disabled add-ons and again, same result.

  5. Support Staff 5 Posted by Cameron Kaiser on 15 Apr, 2014 12:06 AM

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    Seems fine here, and I do use a proxy.

    What's the exact URL you're trying to access?

  6. 6 Posted by John on 20 Apr, 2014 02:48 PM

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    I just have no access to youtube.com.

  7. Support Staff 7 Posted by Chris (chtrusch... on 20 Apr, 2014 05:41 PM

    Chris (chtrusch)'s Avatar

    Weird. What happens if you click e.g. this link to a video?
    http://www.youtube.com/watch?v=czvsSqg7HwE

  8. 8 Posted by John on 26 Apr, 2014 03:11 PM

    John's Avatar

    I use TenFourFox 24.5.0, but it is the same.
    I got the same message: "Firefox can't etablish a connection at youtube.com"

  9. Support Staff 9 Posted by Cameron Kaiser on 26 Apr, 2014 05:43 PM

    Cameron Kaiser's Avatar

    There were no changes in 24.5.0 that would affect this specific situation, and all the test systems pull up YouTube just fine. I would strongly advise a profile reset at this point or looking at your local settings (see How to reset your profile at the lower right).

  10. 10 Posted by john on 27 Apr, 2014 01:01 PM

    john's Avatar

    I have tried the "clear your profile manually" option.
    I still have the same behavior from youtube.com.

  11. Support Staff 11 Posted by Cameron Kaiser on 27 Apr, 2014 03:42 PM

    Cameron Kaiser's Avatar

    Unless Chris has any other ideas, I'm afraid I don't have any other suggestions for you. I'll leave the ticket open in case this specific problem affects other users, but I don't know of any right now.

  12. Support Staff 12 Posted by Chris (chtrusch... on 27 Apr, 2014 07:09 PM

    Chris (chtrusch)'s Avatar

    I'm out of ideas as well regarding TenFourFox itself. Except creating a new OS X user and starting the browser from there, or trying a completely different Mac.

    If TenFourFox doesn't load Youtube with a completely fresh, default Firefox user profile, it's appears that there's something wrong with the OS or network setup that affects TenFourFox but not other browsers.

  13. 13 Posted by John on 01 May, 2014 08:18 AM

    John's Avatar

    I found out. I have set Little Snitch to enable 2 addresses:
    - clients1.google.com - www.google-analytics.com

    Now it works fine here.
    Thank you for your support!

  14. Support Staff 14 Posted by Chris (chtrusch... on 01 May, 2014 08:31 AM

    Chris (chtrusch)'s Avatar

    Thanks for sharing your solution. I'll keep Little Snitch in mind when troubleshooting network problems in the future.

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