Mac OSX 10.4.11

Beverly Davis's Avatar

Beverly Davis

25 Mar, 2013 10:47 PM

Please tell me how I can determine how much disk space and Ram I have. Also what is G4 and G5 and how do I know which one I have. I have Firefox but as you know it no longer supports my 10.4.11, so I want to install 10.4Fx. Thank you in advance for your help.

  1. Support Staff 1 Posted by Chris (chtrusch... on 25 Mar, 2013 11:04 PM

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    Hello Beverly,

    click on the Apple in the top left corner of your screen. Choose "About This Mac…" A window will pop up telling you the amount of memory installed, the processor type (G3, G4, G5), among others. Click on "More Info…", then "ATA" to see how much disk space you have available (also, any Finder window will show free disk space in its bottom line).

    If you have a G4 and need further help determining which type of G4 you have, just ask.

  2. 2 Posted by Davis Beverly on 26 Mar, 2013 12:57 AM

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    It says 2 GHz IntelCore 2 Duo, Model: Optiaro DVDRW AD-5630A,
    revision 1AHM. Then under "memory" it says 1GB 667 MHz DDR2 SD
    RAM. I don't know what all that means so my next question is, can I
    install 10.4Fx and which processor do I have?
    Beverly Davis

  3. Support Staff 3 Posted by Chris (chtrusch... on 26 Mar, 2013 08:04 AM

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    There's two kinds of Macs. The older ones run with PPC processors (G3/G4/G5), and the newers ones (like yours) run with Intel processors. TenFourFox is intended for PPC Macs. The "real" Firefox can run on your Mac, only your Mac OS X version is a little old. Now what can you do?

    You could run our unsupported TenFourFox Intel build for 10.4 and 10.5 (, but I'd rather recommend to upgrade your Mac to Mac OS X 10.6.8 ( and then run the latest Firefox.

  4. 4 Posted by Davis Beverly on 26 Mar, 2013 07:26 PM

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    thank you. You've been very helpful. I ordered Snow Leopard on line
    and it will be delivered in about a week. After I install that, I
    will come back to you to update Firefox. You have provided a good
    service to me for many years and I'm glad I will be able to stay with
    Firefox. I wish everyone there a Happy Easter and Passover.
    Beverly Davis

  5. Support Staff 5 Posted by Chris (chtrusch... on 27 Mar, 2013 11:04 AM

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    Glad to be of help. This help desk is for TenFourFox – please go to Mozilla for upating your Firefox. You can download the latest version at . Happy Easter!

  6. 6 Posted by solomon on 20 May, 2014 01:12 PM

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    my mac os x 10.4.11 does not play videos well am always having problems playing videos cause it keeps breaking and i am wondering if i can download internet download manager for my mac

  7. 7 Posted by solomon on 20 May, 2014 01:25 PM

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    my system is power book g4

  8. Support Staff 8 Posted by Chris (chtrusch... on 20 May, 2014 03:00 PM

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    Solomon, I'n not sure how I can help you. Is this problem related to
    - TenFourFox, i.e. playing videos in the browser, - or to QuickTime not being able to play some videos, - or to your G4 being too slow to play some videos?

  9. 9 Posted by ava on 15 May, 2015 03:21 AM

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    I have a macbook osx 10.4.11 running safari 4.1.3. I've been told my the Genius Bar that I can't upgrade my operating system.

    I'm finding that recently I can;t view the "interactive" records in

    Can u help at all?


  10. Support Staff 10 Posted by Chris (chtrusch... on 15 May, 2015 04:14 PM

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    Hi Ava, if you have a Macbook (=Mac with an Intel processor), you can upgrade your operation system to at least Mac OS X 10.6 and run Firefox 38, which is the most up-to-date version.

  11. 11 Posted by ava rosenblum on 15 May, 2015 05:59 PM

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    that's amazing because the Apple store told me I'd need to buy
    something that they didn't sell in order to add memory to upgrade.
    I'll have to find another store in the area to help me. I believe I
    did a while back; now I just have to remember their name! TY, Chris.

  12. Support Staff 12 Posted by Chris (chtrusch... on 16 May, 2015 05:22 AM

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    Yes, you will probably have to resort to eBay or an independent computer shop to get memory for your Macbook. The 10.6 install DVD is still sold by Apple:
    Before investing money, please make sure you really have an Intel Mac. Click the Apple Menu top left on your screen and select "About this Mac…". It will tell you which processor you have (Intel or PowerPC).

  13. 13 Posted by shaun on 21 May, 2015 12:39 PM

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    I have the latest version of TenFourFox running on my G5.
    Recently I have had problems with the site I think they may have changed some of their coding recently - clicking on items (such as "cart" no longer works, and some pages do not display correctly. I also have the last version of Safari for OSX 10.4.11 and it exhibits the same problems.The other sites I use are still running correctly.
    Could you have at look at their site and see if there's anything you can do?

  14. Support Staff 14 Posted by Cameron Kaiser on 24 May, 2015 02:15 PM

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    Shaun, the issue you are having is different from the other users in this thread. I am able to see the Cart button and click on items on that site, so I assume the site is functioning normally (I don't have a login and did not actually purchase items, however -- I can't help you in that case). If this is not the problem you are experiencing, please open a new support ticket instead of appending to this one.

  15. 15 Posted by shaun on 24 May, 2015 03:26 PM

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    I think the problem is that the webpage coding is updated and changed
    - in effect leaving my version of Firefox and Safari behind.

    I have checked with others and the site behaves correctly on newer
    Macs (Intel).
    The headings disappear and the cart button can be seen but not
    clicked; on leaving a page other images (and the heading) appear


  16. 16 Posted by Mary Jo on 11 Aug, 2015 03:10 PM

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    I have (as far as I can tell) downloaded TenFourFox, but I'm getting this message: If your computer or network is protected by a firewall or proxy, make sure that TenFourFox is permitted to access the Web.

    How do I give TenFourFox permission to access the Web?


  17. Support Staff 17 Posted by Cameron Kaiser on 11 Aug, 2015 04:07 PM

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    Mary, the provider who handles has been a bit iffy the last few days. If you hit the reload button, it will most likely work.

    If you cannot get rid of this message with any web page, please open a new ticket since your issue is likely separate.

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