p••P•L login

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Tommy

12 Jul, 2014 07:45 PM

I have found that I cannot log in to my paypal account. My guess is that it's a Java problem. Safari lets me through, so I can comfortably say that this a TenFourFox-specific matter. I haven't called PP to ask if there is a workaround (other than using Safari or Opera), so I thought I'd ask what the Community knows. Is it possible that the develop team could offer a "whitelist" option for such sites - it can't be very many. I have no trouble with any other site, such as my bank account websites.

  1. Support Staff 1 Posted by Chris (chtrusch... on 12 Jul, 2014 07:55 PM

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    Hello Tommy,

    the only thing I can say is that 1) I use Paypal with TenFourFox and have no problems. And 2) that it's definitely not a Java problem because Paypal would be out of their minds to require Java to log into their service.

    All I can guess is that some configuration or add-on you're using is the culprit. To troubleshoot this, it would be good to know the exact error message you're receiving (or any description what actually happens) when you try to log in.

    Please note that Paypal uses the autocomplete="off" feature for its login, meaning that the password manager in Firefox/TenFourFox won't save the password for security reasons. You can enter it manually or copy/paste it from a password vault.

  2. 2 Posted by Tommy on 12 Jul, 2014 08:22 PM

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    Here's what I'm looking at: I go to the Log In page, which sends me to the spinning circle, which is like the Energizer Bunny. I just tried it, before asking this question, and I went out and raked my lawn, and it was still going when I came back in. So, I opened Safari. In Safari I get straight through. Earlier versions of the PP website offered a "click here if you aren't forwarded in five seconds", I'm not seeing anything but that circle spinning, you know, like the Beach Ball From Hell. I can see where an add-on might be the issue. But, I have no idea which one to look at, since I have no idea what is happening (or not, as it were).

  3. Support Staff 3 Posted by Chris (chtrusch... on 12 Jul, 2014 09:04 PM

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    Then you'll have no other choice than disabling all add-ons and turning them back on one by one. Or, if there's still no luck, try a fresh user profile.

  4. 4 Posted by Tommy on 12 Jul, 2014 09:49 PM

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    Addendum. This may be irrelevant, but I just bought through eBay and had no trouble using PayPal through their interface.

  5. 5 Posted by Tommy on 12 Jul, 2014 09:52 PM

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    Thanks Chris. Not the answer I had hoped for, but not a surprising one. This will take awhile. Once I find the troublemaker, I'll put that info here. Thanks for the input.

  6. Support Staff 6 Posted by Cameron Kaiser on 12 Jul, 2014 09:56 PM

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    I just sent money with Paypal yesterday (direct from the Paypal.com front page), and it went through fine. I agree with Chris; I'd start with a clean profile and go from there. If you like, you can try the 31 beta and see if it helps.

    Also make sure that your computer's clock is correct -- this can interfere with sites using secure logins.

  7. 7 Posted by Tommy on 12 Jul, 2014 10:14 PM

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    Okay, this is just weird. All of the add-ons are disabled and nothing changed. Same spinning circle. By accident, the first time, I hit the Back button on the browser, and it sent me right through - logged in- to my account summary. I logged out, and reloaded from my bookmark, still spinning circle. While that was happening, I clicked on the bookmark again, and I was sent through to my account summary. I've done that twice, deliberately. Same outcome. Any thoughts on what that is all about?

  8. 8 Posted by Tommy on 12 Jul, 2014 10:20 PM

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    Now, a third time. Same thing. Clearly the second click is interrupting the spin, which then sends me through, so Paypal knows I've logged in. It seems unlikely, but could my G4 qs 933 just be too slow?

  9. 9 Posted by Tommy on 12 Jul, 2014 11:06 PM

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    Once I Calm Down I'll Carry On with the profile reset. Tune in later with my followup.

  10. 10 Posted by Tommy on 13 Jul, 2014 04:47 AM

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    Okay, I've reset the profile, reinstalled all the add-ons, plus a few more, and restarted TenFourFox with all of them enabled. I was successful at logging in. There was a delay with that Circle, but it relented and I was able to visit my account pages. That said, I also had the arduous experience of discovering that not all plug-ins play well together, and which is doing what is not always obvious. I'll be tinkering for days to come, no doubt, but my reason for these visits has been resolved to my overall satisfaction. I'm fully satisfied with both the rapid responses and the explanations. I'm not so thrilled at what I finally needed to do. I really hope that doesn't happen again, ever, but I know it probably will, so here's to hoping it's a long way off. Thanks again.

  11. Support Staff 11 Posted by Chris (chtrusch... on 14 Jul, 2014 07:29 PM

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    Alright, glad to (sort of) have been of help. I know it's frustrating sometimes, but we don't have any control over the Firefox add-ons and how they interact. By what you describe, the culprit was probably a user configuration (unintentionally), maybe a leftover-setting from long ago that didn't do any harm until now. I'm thinking of a redirect limit or something, but we'll probably never know.

    I'll close this issue. Just answer to re-open if you have further questions.

  12. Chris (chtrusch) closed this discussion on 14 Jul, 2014 07:29 PM.

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