The AOL home page will not load

Terrence Thompson's Avatar

Terrence Thompson

21 Apr, 2014 08:44 PM

The AOL home page will not load for my wife and she likes the browser AOL e-mail.

The latest update is installed. I used Disk Utility, Drive genius and DiskWarrior but no problems showed up.

  1. Support Staff 1 Posted by Chris (chtrusch... on 22 Apr, 2014 07:08 AM

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    Hello Terrence,

    can you give me the exact address you're trying to access? loads fine for me in TFF 24.4.0.

    Do you see an error message when you try to access the AOL home page?

  2. 2 Posted by darkstar1940 on 22 Apr, 2014 02:53 PM

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    We were using TenFourFox browser on an older iMac G5. Later, I checked its security settings and found that it thought the AOL site was not secure, probably from the Heartbleed bug. Once I turned that off, we we were able to connect to and use AOL.

    Is AOL now safe from the Heartbleed bug?



  3. Support Staff 3 Posted by Chris (chtrusch... on 22 Apr, 2014 03:20 PM

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    AOL should by now be safe from the Heartbleed bug. However, I can't say much about this without knowing the error or warning message you got, or where exactly you turned off (?) TFF's security settings regarding AOL. Overriding security warnings is generally not a good idea. If AOL was affected by Heartbleed, it'd be wise to change your AOL login password, assuming you now have a secure connection.

  4. 4 Posted by Jay on 08 Jul, 2014 12:56 PM

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    When I start my AOL desktop home page it freezes up. Then says AOL is not responding, then says close the program, wait for the program to start, or something like check the issue.

    I get a Hang B1 error.

  5. Support Staff 5 Posted by Chris (chtrusch... on 09 Jul, 2014 08:13 PM

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    Jay, what URL is this?

  6. 6 Posted by steven goodman on 29 Nov, 2015 11:01 PM

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    my screen will not open i get an error message

  7. Support Staff 7 Posted by Chris (chtrusch... on 17 Dec, 2015 02:02 PM

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    Steven, can you elabrate on this? Which website are you trying to load, and what does the error message say?

  8. 8 Posted by Ron Piper on 24 Jun, 2017 11:46 AM

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    I can not get my mail, only and error message

  9. Support Staff 9 Posted by Chris (chtrusch... on 24 Jun, 2017 12:15 PM

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    The AOL homepage loads fine for me. Regrettably I cannot test any further than that because I don't have an AOL mail account. Without knowing the contents of the error message I don't know what else to do.

    Maybe try setting the user agent string to Firefox 52? (TenFourFox Menu>Preferences>TenFourFox>User Agent)

  10. 10 Posted by Esther Bell on 20 Jul, 2017 06:35 PM

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    I am not able to access my email, Every time I try to sign into my email, I get the message OOPS! We'rer sorry
    The page you are looking for might have been removed.

    It may have had it's name changed, or it's temporary unavailable.
    please call me on my cell 4434652173

  11. Support Staff 11 Posted by Chris (chtrusch... on 22 Jul, 2017 09:50 AM

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    This doesn't look like a problem with TenFourFox, it looks like a problem on the AOL website. Please try again at a later time or just go to, then click on the letter icon to get to your email account.

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