Blank screen at Quora.com

Martin's Avatar

Martin

15 Nov, 2020 06:14 PM

PowerBook G4 1.67 GHz 2GB SDRAM running 10.4.11 (Tiger) with SSD.

I just installed latest version (28) from previous (7). Guess I haven't used it in a while!

First thing I notice is that https://www.quora.com produces a blank screen. No big deal for me (I can use my MacBook Pro) but I thought you might like to know.

YouTube is too slow to use and videos don't play (they just skip frame to frame with no audio) - no surprise!

On the bright side, Reader View works! :)

  1. Support Staff 1 Posted by Chris (chtrusch... on 16 Nov, 2020 06:16 AM

    Chris (chtrusch)'s Avatar

    Tested quora both on 10.5 and 10.4 with TFF FPR 28 and 29. Works in all cases.
    Martin, please try Help > Restart with Add-ons Disabled…

    For Youtube: Close all other tabs and switch to the lowest available resolution. Let the website load completely before playing the video.

  2. 2 Posted by Martin on 16 Nov, 2020 06:35 AM

    Martin's Avatar

    Thanks, Chris. Restarting in "Safe Mode" has fixed Quora.
    What do I do to resolve this permanently? I assume that there are add-ons to be deleted but it's a long time since I added them!

    I haven't tried You-Tube again, yet, as I'm keeping some tabs open. But when I did try, the resolution was 240p and I believe that it had loaded, But maybe it needs more time. I'll try again, later.

  3. Support Staff 3 Posted by Chris (chtrusch... on 16 Nov, 2020 04:20 PM

    Chris (chtrusch)'s Avatar

    Go to Tools > Add-ons, disable all add-ons manually, restart the browser and confirm the website stills works (if it doesn't, we'll come back to that). Then enable the add-ons one by one to find out which one doesn't play along. You don't have to delete them, just disable them.

  4. 4 Posted by Martin on 16 Nov, 2020 04:40 PM

    Martin's Avatar

    Thanks, Chris. It was something called "RequestPolicy Continued". Controls cross-site requests.

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