Netteller considers FF45 too old to support; ends my online banking

Dr. T Michaels's Avatar

Dr. T Michaels

16 Oct, 2020 11:43 PM

Netteller is a 3rd party vendor of online banking services to small banks. It is the largest such in the country, as well as big world-wide ops. It was recently taken private by US Vulture Capitalist funds; they are re-structuring the company to improve short-term earnings by cutting staff and limiting their services. Netteller's main competitors have long been acquired by Netteller.

I have had accounts at some small banks for decades. They are too small to support their own IT and contract with Netteller. Suddenly, as of September, I have been cut off by Netteller. The response they gave the bank was that I was using FF45, and that it was "too old."

The bank "IT" personnel have minimal IT experience and understanding, so I did not detail TFF27 for them, just to say that it was an up-to-date browser.

Given that Netteller is on a profit-max drive, top-driven, it's unlikely that they will alter their decision.

QUESTION > is it possible to give TFF a sham identity to avoid this cutoff. The example for this is iCab, the German Mac browser that has the option to present itself as another identity, such as versions of IE and Safari, the appropriate one selected by the user in the Preferences.

Can this be done with TFF ? Obviously, iCab did it very efficiently, as it was necessary for them to get max adoption of their browser which no one knew about.

Pls Advise
   Dr. t

Showing page 2 out of 2. View the first page

  1. Support Staff 31 Posted by Cameron Kaiser on 10 Nov, 2020 04:04 PM

    Cameron Kaiser's Avatar

    I've got TenFourFox sending a Fx78 user agent, and that doesn't change anything. What was the user agent Waterfox is sending?

  2. Support Staff 32 Posted by Chris (chtrusch... on 10 Nov, 2020 04:07 PM

    Chris (chtrusch)'s Avatar

    OK, this works for Pale Moon and Waterfox, but not TenFourFox. I give up.

  3. Support Staff 33 Posted by Chris (chtrusch... on 10 Nov, 2020 04:08 PM

    Chris (chtrusch)'s Avatar

    It doesn't matter on Waterfox which FF useragent. FF4 or 82 or 78. EG
    Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:78.0) Gecko/20100101 Firefox/78.0

  4. Support Staff 34 Posted by Cameron Kaiser on 10 Nov, 2020 04:16 PM

    Cameron Kaiser's Avatar

    Also, SeaMonkey doesn't send a Firefox user agent, and that does work.

    The other possibility is WebGL. It's trying to instantiate a context. I believe both Pale Moon and Waterfox support WebGL, but TenFourFox can't.

  5. Support Staff 35 Posted by Chris (chtrusch... on 11 Nov, 2020 04:15 PM

    Chris (chtrusch)'s Avatar

    If I disable webgl in Waterfox it still works as long as the 'clean' firefox useragent is selected. It does not work in WF if a SeaMonkey useragent is selected. Gets weirder and weirder.

  6. Support Staff 36 Posted by Cameron Kaiser on 19 Nov, 2020 04:11 AM

    Cameron Kaiser's Avatar

    Reporter, after some additional analysis and struggling, I'm going to conclude this is something intentional on Netteller's side. There is no reason why vanilla 45.9 would work but not TenFourFox, and you can see from the testing above that there is no clear pattern to the failures. There are ways to detect that the browser is not the same as regular Firefox 45.9, and I suspect they are doing that and intentionally failing as a misguided security approach to rejecting a hacked or malicious browser (which TenFourFox clearly isn't). While you can point them at this issue for their review, my suspicion is that this behaviour on their end is by design.

  7. 37 Posted by cal yooper on 19 Nov, 2020 03:51 PM

    cal yooper's Avatar

    Cameron

    Thank you and your staff for pursuing this issue.

    Your conclusion is correct, as is obvious from the fact that for over
    three years, and until September 2020, TFF and Ntlr interfaced
    seamlessly. And, that for a period of several weeks in September,
    FF81 was interrupted from its comms with Ntlr.

    A final question > By breaking off communication with TFF, is
    Nettleller, with its wide business operations on other continents,
    going to make any _obvious_ savings, in terms of maintenance, staff,
    comms gear, etc ?

    Thanks again.
        Dr. t

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