error message down loading pc points

sonia's Avatar

sonia

19 Jul, 2018 04:53 PM

Good afternoon.

    The past 2 weeks I'm unable to download pc points from www.pcoptimum.ca because a secure connection has failed.
I feel it may be a browser update that needs to be made but I'm also unable to do this. It also may be a virus since this computer
is over 10 years old. Not sure if anyone can help.

Tx.
S

  1. Support Staff 1 Posted by Chris (chtrusch... on 19 Jul, 2018 06:06 PM

    Chris (chtrusch)'s Avatar

    Sonia, I see that you're using TenFourFox 8.0, which has been venerable in its time but is more like a dinosaur today. If you're unable to connect to Sourceforge (our download host) because, again, TFF 8.0 cannot establish a secure connection, you can use the TenForFox Downloader here:
    http://www.floodgap.com/software/tenfourfox/TenFourFoxDownloader-1.0.dmg
    This little app will help you download the latest version of TenFourFox which, in turn, will be able to connect to www.pcoptimum.ca.

  2. 2 Posted by kerry mcphee on 19 Jul, 2018 09:15 PM

    kerry mcphee's Avatar

    Hi Chris, it must be me, I don't know how to down load the tenfourfox
    latest version, I have the downloader icon on my desk top now though.
    I don't want to bother you any further, I think there are other
    things wrong with this. Thanks for your help anyway.

    Sonia

  3. Support Staff 3 Posted by Chris (chtrusch... on 20 Jul, 2018 04:42 AM

    Chris (chtrusch)'s Avatar

    Don't worry, you're not bothering anyone. Just double-click TenFourFoxDownloader-1.0.dmg icon, it will open up and inside there is a readme you can follow plus the actual little app that will download the latest version of TenFourFox.

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