Style sheet could not be loaded

Michael McMurtrey's Avatar

Michael McMurtrey

19 Apr, 2018 04:45 PM

Having recently renewed my classmates.com membership, I now find that most of the pages at that site are not visible. For example when I try to access my profile at

http://www.classmates.com/siteui/visits?s=email&CAMP=NAMED_PROFILE_VISIT|NOTIFICATION|201612A&TEMP=SINGLE_COLUMN&SLOT=POS4|CB_PROFILE_NAMED_VISIT|G1&PROD=Profile_Activity&e_prod=&e_date=&e_ver=&e_slot=&e_content=POS4|CB_PROFILE_NAMED_VISIT|G1&e_target=PG5806&e_sub=&fromEmail=true&hitwiseSegment=paid

I get a blank page. Debugger has this message:

Style sheet could not be loaded. http://a.cmcdn.com/site/cli/css/fe5f50964250a2176863625e50c1e9c9c2d95cfc_vendor.css

I'm running Feature Parity Release 6 (SPR 1). Computer is a dual-G4 PPC running OS 10.5.8.

  1. Support Staff 1 Posted by Cameron Kaiser on 20 Apr, 2018 06:07 AM

    Cameron Kaiser's Avatar

    That URL requires a login. Do you have a page that does not require logging in?

    Are you using basic adblock or any adblock addons? Does turning them off change anything?

  2. 2 Posted by Michael McMurtr... on 20 Apr, 2018 03:47 PM

    Michael McMurtrey's Avatar

    Try: http://www.classmates.com/places/school/Rider-High-School/1890?startYear=1961&endYear=1965&type=registration

    I'm running AdBlock, but have it turned off for the classmates.com
    domain. I also have a.cmcdn.com whitelisted.

    Michael McMurtrey
    Carrollton, TX

  3. Support Staff 3 Posted by Chris (chtrusch... on 20 Apr, 2018 05:40 PM

    Chris (chtrusch)'s Avatar

    Looks good here. There don't seem to be elements missing in the page, and it's certainly not a blank page.
    I'd try re-starting the browser with all add-ons disabled.

  4. Support Staff 4 Posted by Cameron Kaiser on 20 Apr, 2018 06:25 PM

    Cameron Kaiser's Avatar

    Seems to look right here too. Do you have a screenshot for comparison of what it looks like on your system?

    I agree with Chris' initial recommendation. Sometimes whitelisting the apparent domain isn't actually the solution because something else may be loading that resource (and in this case, failing).

  5. 5 Posted by Michael McMurtr... on 20 Apr, 2018 10:07 PM

    Michael McMurtrey's Avatar

    That page is not password protected like the page I initially
    referenced.. But something is still not right. See attached screenshot.

  6. Support Staff 6 Posted by Chris (chtrusch... on 21 Apr, 2018 06:13 AM

    Chris (chtrusch)'s Avatar

    Again, disable all add-ons and try again. In your screenshot there's NoScript and AdBlock running, and it's likely some NoScript rule causing this.

  7. 7 Posted by Michael McMurtr... on 21 Apr, 2018 03:48 PM

    Michael McMurtrey's Avatar

    Result is the same with all add-ons disabled.

    Michael McMurtrey
    Carrollton, TX

  8. Support Staff 8 Posted by Cameron Kaiser on 22 Apr, 2018 12:46 AM

    Cameron Kaiser's Avatar

    At this point this is where I would recommend a profile reset, because there might be some other stuck setting. You can keep your old profile and return to it if the profile reset doesn't fix the problem. See "How to reset your profile": https://tenfourfox.tenderapp.com/kb/general/how-to-reset-your-profile

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