Facebook "like" causes lockup

Shelby's Avatar


14 Nov, 2017 06:05 PM

If I hover over the "like" icon on a FB post, when the icon options window tries to open, the application locks up and I get the pinwheel of death. It does this every time with no exceptions. But if I click "like" fast enough that the options window does not open up, it registers the like and does not crash. So it is the launching of the options bubble that causes the crash. I tried fresh install of your app no change. G5 dual 1.8 OS10.5.8 TenFour 4.0

  1. Support Staff 1 Posted by Chris (chtrusch... on 15 Nov, 2017 04:16 PM

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    Shelby, I haven't seen this on Facebook at all, and we have received no additional complaints about this specific issue yet. If the browser locks up every time you choose from the different 'like' options on Facebook (what you're seeing is not a crash per se), then there is something wrong with your installation or user account of TenFourFox. Note that re-installing the app alone does not change the user account, which stores your preferences, settings and add-ons.

    If you really use TenFourFox version 4.0 (we are at version 45.13 a/k/a/ FPR 4), first please update to the latest version here:

    Go to Tools>Add-ons, disable all add-ons and re-start the browser. Then go to Preferences>Advanced>Network>Cached Web Content and click 'clear now'. Then try again on Facebook.

  2. 2 Posted by shelbyism on 15 Nov, 2017 04:19 PM

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    Sorry for confusing you. I do have the latest version installed. So
    the problem must be something else. I have not tried a clean install
    of the OS and rather not. Is there system extensions to try removing?
    (not browser extensions). The problem is real. :(

  3. 3 Posted by shelbyism on 15 Nov, 2017 04:27 PM

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    Also when you say it's not a crash (I understand) but it chokes the
    browser and gives the pinwheel and won't stop... it requires a command
    escape application and a reboot. But it's not a crash.

  4. Support Staff 4 Posted by Chris (chtrusch... on 15 Nov, 2017 04:44 PM

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    No problem :-) You don't need to re-install your OS or remove system extension. Just do the steps for TenFourFox I mendtioned in the final paragraph of my answer and report back, please.

  5. 5 Posted by shelbyism on 15 Nov, 2017 05:32 PM

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    Clearing the browser cache fixed it.

    Amazing! and frustrating.

    Ty :)

  6. 6 Posted by Michael on 23 Nov, 2017 08:13 PM

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    I'm having the same problem. I've disabled all add-ons and cleared the cache, but the problem persists. I'm running the latest release (FPR 4). Dual processor G4, OS 10.5.8.

  7. 7 Posted by Vid Hardt on 01 Dec, 2017 02:16 AM

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    With the newest version of TenFourBox my Facebook Box goes pinwheel as welll when I try to Like.

  8. Support Staff 8 Posted by Chris (chtrusch... on 01 Dec, 2017 06:21 AM

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    Michael & Vid Hardt: Does it lock up right after you re-started TenFourFox or the FoxBox, or does it happen after you've used it for a long time without a re-start?

  9. 9 Posted by shelbyism on 01 Dec, 2017 01:21 PM

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    It does it all the time for me.
    Even right after a cache clear and restart.
    The "fix" you gave worked once, but no longer works.

    Also, when I try to clear my cache, it only clears by 1 digit per
    click, so it basically takes 300 clicks to clear it completely!!
    what's up with that??

    The build is a mess.

  10. Support Staff 10 Posted by Chris (chtrusch... on 01 Dec, 2017 03:02 PM

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    For clearing the cache: You need to click 'Empty' only once, then wait a while or just reload the pref pane after a while. The cache is clearing (slowly), only the pref pane doesn't update properly. This is a known bug.

    For Facebook, please try the following:

    in the URL bar (where you usually type web addresses)

    search for


    and set both preferences to false by double-clicking on them, then restart the browser and try again on Facebook.

  11. Chris (chtrusch) closed this discussion on 01 Dec, 2017 03:02 PM.

  12. Chris (chtrusch) re-opened this discussion on 01 Dec, 2017 03:02 PM

  13. 11 Posted by Michael on 01 Dec, 2017 04:05 PM

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    My experience is identical to that of Shelbyism.

  14. 12 Posted by shelbyism on 01 Dec, 2017 04:50 PM

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    I did exactly as you said, plus cleared cache again and rebooted by
    computer. It still hangs up on facebook when trying to use the like

    Attached is a copy of the OSX error message.


  15. 13 Posted by shelbyism on 01 Dec, 2017 04:55 PM

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    Just for the record, both of my options were set to TRUE and I changed
    them both to FALSE but it made no difference.


  16. 14 Posted by Michael on 01 Dec, 2017 05:09 PM

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    Resetting javascript options to FALSE seems to have worked in my case.

  17. 15 Posted by shelbyism on 01 Dec, 2017 05:20 PM

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    Ok .. well.. why doesn't it work for me?

    I'm not trying to be a pain.........

    Should I reinstall and reset and retry??

  18. 16 Posted by Michael on 01 Dec, 2017 05:26 PM

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    It's worked now for me on more than one Facebook page.

  19. 17 Posted by shelbyism on 01 Dec, 2017 05:40 PM

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    Ok.. but you are not telling me why it doesn't work on my machine or
    what to try next. But I'm glad it works for you! lol

  20. 18 Posted by shelbyism on 01 Dec, 2017 05:44 PM

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    On my machine, when it opens the bubble window, it doesn't even draw
    the 5 icon options before it gives the pinwheel and locks up. Just
    launching the bubble locks up my browser.

  21. Support Staff 19 Posted by Chris (chtrusch... on 01 Dec, 2017 05:52 PM

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    Looking through this discussion thread I see that we may have a problem. From my own experience with Facebook I've had two or three ideas about what may be the cause of this problem, that's why I specifically asked about the cache and the javascript options. Since none of the solutions seem to work reliably I guess we need to gather more data. For now, I'm out of ideas.

    Michael, you can try switching the javascript options to true again (otherwise the browser will be pretty slow on some websites), and see if Facebook still acts up.

  22. 20 Posted by shelbyism on 01 Dec, 2017 06:18 PM

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    Thanks for your attention, Chris.

    I'm happy to work with you to find a solution.


  23. 21 Posted by Michael on 01 Dec, 2017 06:21 PM

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    Okay, this is weird. I switched the javascript options back to TRUE and am not now having a problem. I tested the "like" feature on several friends' Facebook pages and had no issues whatsoever!

  24. 22 Posted by shelbyism on 01 Dec, 2017 06:39 PM

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    I think it's safe to say whatever is causing the problem is random and
    intermittent. Let's see how long your "fix" lasts (because it can't be

  25. Support Staff 23 Posted by Chris (chtrusch... on 02 Dec, 2017 02:15 PM

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    I've 'liked' stuff excessively on Facebook the past day and was unable to reproduce the problem with my personal FB account.

    I can, however, reproduce it on another account (@Cameron: our test account!). The overlay that pops up when hovering over "Like" is used to choose different kinds of Likes (such as a heart or an angry face); the browser tries to load the emoticons and locks up instantly and completely, necessitating a force quit.

    Facebook continuously rolls out new features and doesn't do so for all accounts and countries at the same time. Therefore, the problem may spread to all other accounts over time, or it may just vanish, depending on who of us is on the newer version.

    I'll try to look into this over the weekend, but as usual with Facebook the culprit may be hard or impossible to find. Sigh.

  26. Support Staff 24 Posted by Chris (chtrusch... on 02 Dec, 2017 02:20 PM

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  27. 25 Posted by shelbyism on 02 Dec, 2017 03:10 PM

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    Chris, I agree. I always suspected it was facebook constantly changing
    code, because of how it comes and goes. Some days it is so slow and
    clunky and pinwheels. Other days it works OK but never really good. MY
    tenfour hasn't worked reliably on FB for 6 months now.

    TenFour works ok everywhere else.

    Have a good weekend!


  28. 26 Posted by shelbyism on 02 Dec, 2017 03:12 PM

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    FB is the devil :D

    We all know it god dammit.


  29. Support Staff 27 Posted by Chris (chtrusch... on 02 Dec, 2017 03:23 PM

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    If I create a new Firefox user account for each test I can reproduce the problem reliably in TFF 45.13.

    Findings so far:

    TFF 45.13 7450 ion & baseline disabled: bug
    TFF 45.13 7450 downloadable fonts disabled: bug
    TFF 45.13 G3: bug

    TFF 45.5.0b1: bug REGRESSION WINDOW
    TFF 45.4: no bug REGRESSION WINDOW
    TFF 38: no bug
    TFF 17: doesn't load the emoticons, but doesn't lock up either

  30. 28 Posted by shelbyism on 02 Dec, 2017 04:50 PM

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    Just for shits and giggles, my tenfour is now having trouble launching
    facebook IM chat windows (to initiate a new chat with someone).

  31. 29 Posted by Michael on 02 Dec, 2017 06:01 PM

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    I think shelbyism is right about Facebook; it's possessed by a malevolent and mischievous demon who delights in toying with us and wasting our time.

  32. 30 Posted by shelbyism on 02 Dec, 2017 07:02 PM

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    If it's any consolation my android phone has also been choking and crashing lately on facecrook using chrome $$
    Sent from my LG Mobile
    ------ Original message------From: Michael Date: Sat, Dec 2, 2017 1:01 PMTo: [email blocked];Cc: Subject:Re: Facebook "like" causes lockup [Problems #8490]

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