Facebook "like" causes lockup

Shelby's Avatar


14 Nov, 2017 06:05 PM

If I hover over the "like" icon on a FB post, when the icon options window tries to open, the application locks up and I get the pinwheel of death. It does this every time with no exceptions. But if I click "like" fast enough that the options window does not open up, it registers the like and does not crash. So it is the launching of the options bubble that causes the crash. I tried fresh install of your app no change. G5 dual 1.8 OS10.5.8 TenFour 4.0

Showing page 3 out of 3. View the first page

  1. 61 Posted by shelbyism on 07 Jan, 2018 12:15 AM

    shelbyism's Avatar

    could this be related to the new animated emojis that FB has rolled
    out? That corresponds roughly with the time this started happening.

  2. Support Staff 62 Posted by Cameron Kaiser on 07 Jan, 2018 01:07 AM

    Cameron Kaiser's Avatar

    Yes, that's probably what it's related to.

  3. 63 Posted by kathiallyson on 07 Jan, 2018 03:05 AM

    kathiallyson's Avatar

    So far, it looks like dialing back to cairo will work nicely, after freezing one last (?) time :) —maybe we're always supposed to restart the browser after changing something in about:config? I was worried what "blank areas" in the likes popup meant, but it still functions, because if I hover it shows me the text for the missing icons, letting me choose a reaction other than "like." Thanks for the workaround.

  4. Support Staff 64 Posted by Chris (chtrusch... on 07 Jan, 2018 09:38 AM

    Chris (chtrusch)'s Avatar

    Kathiallyson, yes, you must restart the browser when you switch betweeg CG and Cairo. It's not necessary for all about:config changes, though.

  5. 65 Posted by kathiallyson on 07 Jan, 2018 02:40 PM

    kathiallyson's Avatar

    That could be very helpful for me to know in some future situation—thanks Chris.

  6. 66 Posted by shelbyism on 07 Jan, 2018 03:45 PM

    shelbyism's Avatar

    i just wanted to say that not being able to use emojis was the issue
    for me, but the big issue was you have to be super careful where you
    put your curser because even if it just rolls near that launch area it
    locks up the browser and that happens enough to make me get angry. So
    it's more than just reduced features, it is a nuisance. Also, to those
    of your developers who hate and diss on facebook and don't "ever use
    it for anything" well that's all fine and good but there are lots of
    artistic folks like myself who are chained to FB for our self
    promotion and most of us use old equipment and you need to be a little
    more respectful of your target user group.

    Thanks :)

  7. 67 Posted by Bo on 07 Jan, 2018 04:18 PM

    Bo's Avatar

    Scoldings are SO out of line to a volunteer providing a free service.

    Tapped out on my Pod

  8. Support Staff 68 Posted by Chris (chtrusch... on 07 Jan, 2018 05:10 PM

    Chris (chtrusch)'s Avatar

    Please note that this is a help desk, not a discussion forum, and definitely not a place to spread insults. I have removed resp. comments and will delete any further comment that isn't concerned with the actual Facebook bug. You're wasting our resources with your private war.

  9. Support Staff 69 Posted by Cameron Kaiser on 11 Mar, 2018 11:01 PM

    Cameron Kaiser's Avatar

    This issue is now fixed in FPR6. This version will become live tomorrow, or you can download an advance copy from here:


    If you used the Cairo fix detailed earlier in this thread, go to about:config, find gfx.canvas.azure.backends and right-click and select Reset before updating.

    As you will see in the release notes, although the browser does not crash, the actual Like icons themselves will not appear. There is no way to fix this currently without breaking other sites. The tooltips do appear if you hover, however, and they click and function normally.

    If there is still an issue other than that one, please open a new ticket with a detailed description (don't reply to this or the ticket will reopen).

  10. Cameron Kaiser closed this discussion on 11 Mar, 2018 11:01 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

27 Sep, 2020 09:34 PM
27 Sep, 2020 01:16 AM
25 Sep, 2020 08:43 AM
21 Sep, 2020 08:35 PM
20 Sep, 2020 04:07 AM