tag:tenfourfox.tenderapp.com,2012-01-07:/discussions/problems/8439-usaa-loginTenFourFox: Discussion 2017-07-30T02:04:34Ztag:tenfourfox.tenderapp.com,2012-01-07:Comment/431016332017-07-29T23:56:55Z2017-07-29T23:58:01ZUSAA login<div><p>I am also a USAA customer and I just tried it, and was able to get into my homeowner/car insurance without difficulty. Does the same thing happen with a clean profile? Any addons in the way?</p>
<p>The error you saw can also occur transiently if there is a (usually temporary) problem with your ISP's name server. If that's the case, you may need to wait several hours for the bogus entries to expire from your computer's cache, or to see if rebooting your machine gets rid of them.</p>
<p>Occasionally this is also caused by a problem with USAA's server, but this is the least likely explanation.</p></div>Cameron Kaisertag:tenfourfox.tenderapp.com,2012-01-07:Comment/431016332017-07-30T00:22:53Z2017-07-30T00:22:54ZUSAA login<div><p>I just tried it again, same problem. I then went to preferences,<br>
privacy and emptied cache. Same problem. Then I went to preferences,<br>
privacy and deleted USAA cookies and I could log in. Logged out and<br>
tried to log in again and same problem. I have to delete USAA cookies<br>
every time that I want to log on.</p></div>Ronald Kelleytag:tenfourfox.tenderapp.com,2012-01-07:Comment/431016332017-07-30T00:25:44Z2017-07-30T00:25:44ZUSAA login<div><p>Ron, about all I can suggest at this point is trying a clean profile with no add-ons to see if something is in the way, or if another cookie or setting you have is stuck. (If you changed settings in <code>about:config</code>, this would also undo those settings, which in this case is what we want since I can't reproduce anything like this here.)</p>
<p>I can log into my USAA account without difficulty, so there must be a difference between our computers or our networks.</p></div>Cameron Kaisertag:tenfourfox.tenderapp.com,2012-01-07:Comment/431016332017-07-30T00:26:13Z2017-07-30T00:26:13ZUSAA login<div><p>(For how to do that, see "How to reset your profile" at the lower right.)</p></div>Cameron Kaisertag:tenfourfox.tenderapp.com,2012-01-07:Comment/431016332017-07-30T00:53:04Z2017-07-30T00:53:04ZUSAA login<div><p>I tried resetting my profile and it worked once and now it is back to<br>
the same problem.</p></div>Ronald Kelleytag:tenfourfox.tenderapp.com,2012-01-07:Comment/431016332017-07-30T01:36:34Z2017-07-30T01:36:35ZUSAA login<div><p>I went back to version 45.9.0 and it also does the same thing. I have<br>
to delete USAA cookies each time in order to log in. It must be a<br>
problem with USAA. Thank you very much for your prompt replies. I<br>
appreciate it.</p></div>Ronald Kelleytag:tenfourfox.tenderapp.com,2012-01-07:Comment/431016332017-07-30T01:59:15Z2017-07-30T01:59:15ZUSAA login<div><p>I have gone back to the most recent version FPR1 and have discovered<br>
that as long as I don't select the "This is a trusted computer" option<br>
when signing in, I don't have any problems (except that I have to<br>
answer my security question each time). So, I am assuming that the<br>
problem is with the USAA website.</p></div>Ronald Kelleytag:tenfourfox.tenderapp.com,2012-01-07:Comment/431016332017-07-30T02:04:33Z2017-07-30T02:04:33ZUSAA login<div><p>The trusted computer option should work, but tbh, I never use it -- I always enter my username and password and enter my PIN when logging into USAA even on this personal G5.</p>
<p>Anyway, I'm glad you are at least able to log in. I will close this ticket; you don't need to reply. If you have anything additional, any reply you make will automatically reopen the ticket.</p></div>Cameron Kaiser