tenfourfox opens for a few minutes and then closes suddenly

Emma Haraseth's Avatar

Emma Haraseth

07 Jul, 2017 01:24 PM

Hi guys, I'm having a bit of a problem. I downloaded TenFourFox G3 for my Mac OS 10.4.11. When opened, it bounces in the dock for several seconds and struggles to open. If it does open, it opens for about a minute and then will suddenly shut down and remove itself from the dock. Any ideas?

  1. Support Staff 1 Posted by Cameron Kaiser on 07 Jul, 2017 05:54 PM

    Cameron Kaiser's Avatar

    This is a startup crash. Is this an Intel Mac or a Power Mac? (You can find this out from going to the Apple Menu and selecting About This Mac.) If it's an Intel Mac, please note that we don't officially support Intel Macs, but there is a workaround you can find in the FAQ (linked from the bottom right of this page).

    If this is a Power Mac, what type of Power Mac?

    Also, please do the following:

    • Start Console.app (it's usually in Applications, Utilities).

    • Click the Clear button in the Console window.

    • Start TenFourFox and let the icon disappear.

    • Paste what appears in the Console window here.

  2. 2 Posted by Emma Haraseth on 07 Jul, 2017 06:33 PM

    Emma Haraseth's Avatar

    Hi Cameron, thanks for your response!

    It is an Intel Mac- I couldn't locate the workaround but I will definitely search for it again. here is the information that you requested:

    Mac OS X Version 10.4.11 (Build 8S2167)
    2017-07-07 09:40:32 -0400
    2017-07-07 09:40:32.818 loginwindow[108] FSResolveAliasWithMountFlags returned err = -43
    2017-07-07 09:40:34.358 SystemUIServer[127] lang is:en
    Jul 7 09:40:40 johnson-oconnors-computer mDNSResponder: NOTE: Wide-Area Service Discovery disabled to avoid crashing defective DNS relay
    Jul 7 12:48:13 johnson-oconnors-computer /usr/sbin/ocspd: starting
    Jul 7 12:53:45 johnson-oconnors-computer crashdump[207]: Safari crashed
    Jul 7 12:53:46 johnson-oconnors-computer crashdump[207]: crash report written to: /Users/johnsonoconnor/Library/Logs/CrashReporter/Safari.crash.log
    2017-07-07 14:14:24.971 DiskImages UI Agent[236] Could not find image named 'background'.
    ### MRJPlugin: getPluginBundle() here. ###
    ### MRJPlugin: CFBundleGetBundleWithIdentifier() succeeded. ###
    ### MRJPlugin: CFURLGetFSRef() succeeded. ###

  3. Support Staff 3 Posted by Cameron Kaiser on 07 Jul, 2017 06:48 PM

    Cameron Kaiser's Avatar

    I don't see anything related to TenFourFox in that, so I assume this is the same typical startup crash many Intel users observe. Here is a direct link.


    Please note that we neither build for nor test with Intel Macs, so this is about as much help as I can offer.

  4. 4 Posted by Emma Haraseth on 07 Jul, 2017 07:07 PM

    Emma Haraseth's Avatar


    Thanks for your response! Actually, the workaround worked perfectly and it's running faster than Safari!

    Such a relief! All I wanted to do was open up Google Calendar.

    Thanks again!

  5. Support Staff 5 Posted by Cameron Kaiser on 07 Jul, 2017 09:33 PM

    Cameron Kaiser's Avatar

    Good to hear!

    Please note that we never try to intentionally break Intel Mac users who have managed to get TenFourFox running on their computers, but there's always the chance that could happen by accident. But I'm happy to hear it's working for you, so I will close this ticket.

    No reply needed. Any reply you make will automatically reopen this ticket.

  6. Cameron Kaiser closed this discussion on 07 Jul, 2017 09:33 PM.

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