Keep getting Update Your Browser message using Hotmail with TFF 17.11 and 24.02

teamamerica's Avatar


10 Apr, 2014 06:51 AM

As of this week, every time I log into Hotmail, I get the screen that says please upgrade your browser. I then have to click on 'continue on to your inbox" to get to Hotmail. I have tried this with the latest version of TTF 24.02 but also with TFF 17.11. Is there a workaround? Thanks if you can help.

  1. Support Staff 1 Posted by Chris (chtrusch... on 10 Apr, 2014 07:21 AM

    Chris (chtrusch)'s Avatar

    Teamamerica, do you see this with the latest verion (24.4.0) as well?

  2. 2 Posted by teamamerica on 10 Apr, 2014 08:45 AM

    teamamerica's Avatar

    Sorry. I meant to say 24.4 and 17.11. My bad. I tend to lean toward using 17.11 more often than not. But I have 24.4 on hand. Yes, I get the update your browser message on both versions of TFF 7450 with TIger 10.4.11 on PPC Mac non-intel of course. I have both 24.4 and 17.11 on my system, but obviously I don't use them concurrently. I simply put one version in an empty folder so 24.4 doesn't erase the other. Whether that is causing an issue in my preference folder with Hotmail, I have no idea. OK, thanks.

  3. Support Staff 3 Posted by Chris (chtrusch... on 10 Apr, 2014 09:16 AM

    Chris (chtrusch)'s Avatar

    I'd try two things next:
    1) see if the problem persists with 24.4.0 using a fresh user profile
    2) see if you get the warning pretending to be Firefox 28 on Mac OS X 10.6 or higher using the Default User Agent extension.

    I don't use Hotmail so I can't be more helpful right now, but I can well imagine they simply don't know Firefox ESR (=TFF 24.x) is a recent browser.

  4. 4 Posted by teamamerica on 10 Apr, 2014 04:30 PM

    teamamerica's Avatar

    Thank you Chris! That did it! I first had to import the most up-to-date list of User Agent Switcher. I then found Firefox 25 on Mac OS 10.6 Intel. I don't see Firefox 28 non intel on this import I did. But whatever. Even though I am using a non intel PPC, for some reason, Hotmail is fully functional using the setting of Firefox 25 on Mac OS 10.6 Intel. Gone is the update your browser window. Thank you very much. This saved me so much time wasted.

  5. Support Staff 5 Posted by Chris (chtrusch... on 10 Apr, 2014 10:07 PM

    Chris (chtrusch)'s Avatar

    Alright, glad I could help. It's a sub-optimal solution because we'd like websites to know we're TenFourFox, though. One could try making a new user agent string

    Mozilla/5.0 (Macintosh; PPC Mac OS X 10.5; rv:28.0) Gecko/20140315 Firefox/28.0 TenFourFox/7450

    and see if Hotmail's happy with that.

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