Captcha won't open

Uli Wenands's Avatar

Uli Wenands

26 Jan, 2017 03:50 AM

I was trying to setup an account on Illinois' Ipass website. The account creation is Captcha protected. Here is what to do to replicate my problem in tff 45.7:
Click on "Not registered? Create an Online Account" in the blue header. A new page opens.
Below the fields to enter personal info (no need to do that to test this issue), hit the "I am not a Robot" check box.
A spinner starts up, never to end.

With tff 31.4, a picture pops up and it asks you to click on various fields.
On tff45.7 I made sure I turned off all pop-up and adblocking. Both browsers use the same set of extensions (and I did not turn off adblocking in 31.4).

It is not a super-big deal, but...


  1. Support Staff 1 Posted by Cameron Kaiser on 26 Jan, 2017 03:58 AM

    Cameron Kaiser's Avatar

    I'm not sure if it's responding to me having done this before on other sites, but after the spinner goes for a bit, I get a check mark.

  2. Support Staff 2 Posted by Chris (chtrusch... on 26 Jan, 2017 06:16 AM

    Chris (chtrusch)'s Avatar

    No problems with TFF 45.7 here, either. Make sure you're not blocking Google or third party JavaScript execution in any way.

  3. 3 Posted by Ulrich Wienands on 26 Jan, 2017 01:04 PM

    Ulrich Wienands's Avatar

    That means the Captcha got solved.So it appears I have a local problem, then, I suppose. (Incidentally, it is on a G5 running Leo).



  4. 4 Posted by female.faust on 13 Mar, 2017 06:06 PM

    female.faust's Avatar

    if you get that problem without getting the 'free pass' check for solving nothing
    (that happens tome as well sometimes), and you feel adventurous, try this:

    • highlight the captcha or area where it would have been if you cannot see it; • right-click-> inspect element; (splits screen into upper half, where the page is, and
    lower half, with the source) • select div with captcha in it (the section will be the only one highlighted in the page above, corresponding to the html element selected below) • right-click--> edit as html • control a (or edit-->select all-->copy • either
    -open up a plain text editor, paste where it says PASTE HERE, so that the following is before and after what you pasted :

              <html><head><base href="[the root level address of the site you were on]">
            PASTE HERE

    • -save plain text file with extension '.html,' view in browser in private mode • or, if you post code snippets or can render with something like BBedit, do that • now you can see your captcha - as long as it did not communicate with the original page and refresh itself.

    here are screenshots cobbled from this site and captcha --though properly of
    course it would be the same site -- and with slightly more markup because i'm
    lazy and used the form and faux-publishing functionality of
    hixie's data kitchen.

    i attached them as well but don't know where they went, so i uploaded to imgur; hope that is comprehendable to someone out there.

    perhaps this illustrates method of accessing an inaccessible browser element

    be seeing you.

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