problems with my online bank site

Guy Palmer's Avatar

Guy Palmer

30 Dec, 2016 02:19 AM

Recently I started experiencing problems with my online bank site. And actually, it was so bad my bank locked up my online access. My bank also demanded I use virus scanning software because they were convinced that my mac was infected with a virus. I tried to assure them that wasn't likely the case as I'm running my power pc G4 and I might as have been speaking martian to them because they had no idea what I was talking about. But back to what happened, , after logging onto my banks website, I had navigated to a page where there was a form that had buttons that would display numerous items to select. When I tried to select the appropriate item from the popup menu button, I couldn't. And when I tried to tab down the page to other items on popup menu buttons, I couldn't do that. The form kept sending me back to the first popup menu button which I couldn't select either. According to the bank it was like I was clicking on a link ( popupmenu item) thousands of times per minute. And so to see if it is indeed TFF 45.6 (which is the one I'm currently using) I decided to access my bank's website using my old Safari browser ( version 4.1.3) and logon to my banks website. First, because the bank had me change my password and username, it was a little difficult to get online, but once logged on, everything seemed to work normally. When I tried to logon this morning with TFF 45.6 - I basically couldn't. When I put in my username and then - on a following page, try to input my new pawssword, then click on the submit button, it was like the form was never filled out. I couldn't logon to my bank's site. I'd input my u-name and password but it was like I hadn't put that in.
Thoughts?

  1. Support Staff 1 Posted by Cameron Kaiser on 30 Dec, 2016 11:16 AM

    Cameron Kaiser's Avatar

    Please specify which bank so we can investigate (we don't need your login credentials, just the URL you use to access). A screenshot of what happens when you try would also be helpful.

  2. 2 Posted by Guy Palmer on 30 Dec, 2016 07:03 PM

    Guy Palmer's Avatar

    www.unionbank.com

    Guy Palmer
    President & Owner
    Palmer & Company Construction
    Http://www.gvpgc.com
    [email blocked]
    Sent from the Samsung Galaxy Rugby Pro, an AT&T LTE smartphone

  3. Support Staff 3 Posted by Cameron Kaiser on 30 Dec, 2016 11:26 PM

    Cameron Kaiser's Avatar

    Can you post a screenshot of what appears when you try to log in?

  4. 4 Posted by Guy Palmer on 31 Dec, 2016 03:24 AM

    Guy Palmer's Avatar

    Hi Cameron, I just tried logging on with my new password and
    username. The Way the bank does it, is that the first screen is your
    username and then you hit "submit" and then the next screen is one
    where your username is posted and then you enter your password. And
    this is where the fun begins, when I enter the password in the text
    box, it doesn't recognize it even though I'm sure it's correct -
    because I'll use the same password in Safari and it works fine.

    Eventually, I was able to logon but once I was using other forms,
    it's like I would try to select a popup menu item, and I couldn't. It
    was like a key was being pressed, so I couldn't enter or select
    anything on screen. It seems like there is a break down in passing
    the user input data ( via text or trying to select from menu items).
    I either can't select the menu items successfully or it doesn't pass
    the text I'm submitting.

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