tag:tenfourfox.tenderapp.com,2012-01-07:/discussions/problems/8237-compatability-of-mac-1058TenFourFox: Discussion 2016-11-19T13:57:18Ztag:tenfourfox.tenderapp.com,2012-01-07:Comment/409260832016-10-06T10:25:42Z2016-10-06T10:25:46ZCompatability of Mac 10.5.8<div><p>Last week stopped access to internet banking because they do not
accept you anymore.Both Apple and Barclays say my Mac is obsolete
and suggest my only hope is yourselves with some sort of further
update. (Idid upload your latest version the other week and it
worked until very recently/ Yours N W Mundy</p></div>mundyposttag:tenfourfox.tenderapp.com,2012-01-07:Comment/409260832016-10-06T11:35:06Z2016-10-06T11:35:07ZCompatability of Mac 10.5.8<div><p>I tried your suggestion but still same problem. I am not too
savvy so may have missed something</p></div>mundyposttag:tenfourfox.tenderapp.com,2012-01-07:Comment/409260832016-10-06T15:27:27Z2016-10-06T15:27:27ZCompatability of Mac 10.5.8<div><p>A screenshot of what message you actually get, and which bank
specifically, would be very helpful.</p></div>Cameron Kaisertag:tenfourfox.tenderapp.com,2012-01-07:Comment/409260832016-10-06T16:23:33Z2016-10-06T16:23:33ZCompatability of Mac 10.5.8<div><p>Dear Cameron</p>
<p>Thank you responding. It is Barclays on line and when I try to
now log on it says "Browser Alert - it appears you are using a
browser which is unsupported or out of date - please upgade". Up
until last week I had a warning but there was a button I could tick
to say I understood my experience my not be up to scratch!</p>
<p>I have tried with all the browsers they recommended and my mac
will no longer accept any of them . I have had long conversations
with Barclays and Apple. Both are very pleasant but state my Mac is
obsolete and there is nothing they can do. So unless you can do
something I am stuck. We live in the country so there are no more
local branches to go!</p>
<p>Yours hopefully</p>
<p>N W Mundy</p>
<hr></div>mundyposttag:tenfourfox.tenderapp.com,2012-01-07:Comment/409260832016-10-06T16:39:04Z2016-10-06T16:39:04ZCompatability of Mac 10.5.8<div><p>(A polite request: links are much more helpful than names. I was
able to find the message you referred to relatively easily at
<a href="https://bank.barclays.co.uk/olb/auth/LoginLink.action">https://bank.barclays.co.uk/olb/auth/LoginLink.action</a>
but please do provide links in future so that we know we're looking
at the same thing you're looking at.)</p>
<p>The problem seems to be that Barclays does not know what
TenFourFox is. This is because it sniffs the user agent instead of
the browser's capabilities, which is improper practice. You may
want to bring that to their attention since you are a paying
customer, though I'll say candidly one of my banks has a similar
issue and they never replied to repeated requests.</p>
<p>Fortunately installing a user agent switcher should solve this
problem. When I changed my user agent, the login page did appear. I
am not a Barclays customer, so I cannot offer further advice once
you've logged in, however. There are other solutions you can try
which are in the following other Tenderapp tickets:</p>
<p><a href="https://tenfourfox.tenderapp.com/discussions/problems/8191-access-to-chase-banking">
https://tenfourfox.tenderapp.com/discussions/problems/8191-access-t...</a><br>
<a href="https://tenfourfox.tenderapp.com/discussions/problems/7748-chase">https://tenfourfox.tenderapp.com/discussions/problems/7748-chase</a></p></div>Cameron Kaisertag:tenfourfox.tenderapp.com,2012-01-07:Comment/409260832016-11-19T13:57:17Z2016-11-19T13:57:17ZCompatability of Mac 10.5.8<div><p>Dear Cameron</p>
<p>I found my wife's old Asus Tablet and was able to go on line
with that so did not take up your suggestion - but thanks anyway.
These days one just cannot go into the local branch; its all
machines and online and call centres and I was fed up with the time
taken.</p>
<p>However your new version(50) works again with Barclays and they
have reinserted the box to allow me to continue with my old
Mac!</p>
<p>Thanks to whoever.</p>
<p>Yours</p>
<p>N W Mundy</p>
<hr></div>mundypost