Access to Chase Banking

Robert Farkas's Avatar

Robert Farkas

05 Aug, 2016 09:17 PM

Chase must have upgraded their security. I no longer can access my account. They said I must upgrade my browser
to ones that my G4 powerbook cannot support. I have the latest version of TenFourFox 38.10. Am I dead in the water?
Am running Mac 10.5.8

  1. Support Staff 1 Posted by Chris (chtrusch... on 07 Aug, 2016 04:21 PM

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    You could try spoofing Firefox 48 with a useragent switcher add-on.

  2. 2 Posted by Hicks on 15 Aug, 2016 06:13 PM

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    Same issue with a G3 running Mac OS 10.4.11

  3. Support Staff 3 Posted by Cameron Kaiser on 15 Aug, 2016 11:32 PM

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    I'm also a Chase customer. The problem isn't their security but rather that their browser detection script doesn't know what TenFourFox is (despite the fact we advertise with Firefox flags in the user agent string). No one at Chase seems interested in fixing that.

    The workaround is, as Chris said, to use a user-agent switcher add-on which makes the browser look like regular Firefox on some other system. You could also run Chase in a foxbox with "Prevent the web site from detecting it’s not in a normal browser" checked, which accomplishes something similar.

  4. 4 Posted by hypnobobb on 25 Aug, 2016 05:21 PM

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    How to use a user-agent switcher add-on.
    Have same problem with Chase.
    Added user-agent switcher add-on, do not know how to configue.
    Thanks
    Robert

  5. Support Staff 5 Posted by Chris (chtrusch... on 25 Aug, 2016 06:06 PM

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    You can import one of the prepared user agent lists from here http://techpatterns.com/forums/about304.html (Tools>Default User Agent>Edit User Agents>Import…). Then choose Browsers – Mac>Firefox 45.0 or whatever is the most recent Mac Firefox from the list. You can update/edit this list yourself by going to Tools>Default User Agent>Edit User Agents.

  6. 6 Posted by Neil on 14 Sep, 2016 02:24 AM

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    Chris' suggestion of importing a "user agent list" worked! I no longer see the warning message from Chase.com

    :)

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