TFF will not display

Gary's Avatar

Gary

03 Aug, 2016 05:52 PM

Any idea why this page is a blank white page? <https://www.danchuk.com/>

I can see it on iCab, Safari 4.

Is there a way to correct this?

  1. Support Staff 1 Posted by Chris (chtrusch... on 03 Aug, 2016 06:11 PM

    Chris (chtrusch)'s Avatar

    Website loads ok here (TFF 38.10.0). Very likely something in your profile that blocks it. Go to Help>Troubleshooting Information and restart with Add-ons disabled.

  2. 2 Posted by Gary Snyder on 03 Aug, 2016 09:15 PM

    Gary Snyder's Avatar

    Thanks. Started and worked in safe mode. Only have two add-ons. Oddly
    though when using Umatrix if I toggle it off, not to filter the page,
    it still blocks. I disabled and page opened. I don't get it.

    Thanks again

    gary

  3. Support Staff 3 Posted by Chris (chtrusch... on 04 Aug, 2016 04:18 AM

    Chris (chtrusch)'s Avatar

    The add-on may block something else (e.g. a script from a 3rd party server) that's needed to display the page. Or it may just misbehave. It's not the first time in my experience that you have to disable an add-on completely to fix a problem.

  4. 4 Posted by Gary Snyder on 04 Aug, 2016 06:16 AM

    Gary Snyder's Avatar

    Can I consider this closed case automatically or must I do this
    manually?

    Thank-you Chris.

  5. Support Staff 5 Posted by Chris (chtrusch... on 04 Aug, 2016 03:52 PM

    Chris (chtrusch)'s Avatar

    You don't need to do anything. I could close it, but that doesn't make much of a difference since it's re-opened automatically as soon as somebody posts a new comment anyway. This is more like a discussion forum than a ticket system.

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