38.9.0 not connecting to internet.

nanchuan's Avatar

nanchuan

21 Jun, 2016 12:41 AM

I haven't used the app before but TenFourFox7450 installed fine on 933 MHz powerpc G4 running 10.5.8. The clunky old safari connects fine, but tenfourfox always has 'unable to connect' dialogue in the open tab. I'm not using any firewall settings nor any configured proxies.
Have reset profile, which through up a folder called 'old firefox data'(firefox app not on ibook anymore) Still no joy!
Any suggestions will be much appreciated?

  1. Support Staff 1 Posted by Chris (chtrusch... on 03 Aug, 2016 06:29 PM

    Chris (chtrusch)'s Avatar

    1) Quit TenFourFox.
    2) Delete (or move to the Desktop) the Firefox folder from
    Macintosh HD>users>[your name]>Library>Application Support.
    3) Go to
    Macintosh HD>users>[your name]>Library>Caches and delete the Firefox folder.
    4) Start TenFourFox.

    If this doesn't help, re-download TenFourFox7450 and re-install it.

  2. 2 Posted by nanchuan on 06 Aug, 2016 04:12 AM

    nanchuan's Avatar

    Cheers Chris. Carried out your suggestions. Alas, still getting the 'unable to connect' dialogue in the open tab, before and after a reinstall. Tried an earlier version 24.7.0 with same result. Safari 4.0.2 connecting fine, machine using ethernet to access internet, with an automatically configured IPv4 using DHCP. Would tenfourfox and safari's interaction with the systems network preferences be any different?

  3. Support Staff 3 Posted by Chris (chtrusch... on 06 Aug, 2016 03:22 PM

    Chris (chtrusch)'s Avatar

    Then the problem is in your Mac OS X installation or user account. Create a new Mac OS X user account and try TFF over there.

  4. 4 Posted by nanchuan on 11 Aug, 2016 10:02 AM

    nanchuan's Avatar

    All good now. Thanks. New user revealed old version of a certain network monitor app. which I thought was switched off. Why all outward connections from firefox were blocked... who knows.

  5. 5 Posted by nanchuan on 11 Aug, 2016 11:10 AM

    nanchuan's Avatar

    All good. Thanks. New user revealed an old version of a certain network monitoring app, which I thought I'd turned off, was running. Why it was blocking all outgoing connections from firefox... who knows.

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

18 Jul, 2019 07:57 AM
18 Jul, 2019 05:02 AM
18 Jul, 2019 04:43 AM
14 Jul, 2019 05:21 PM
14 Jul, 2019 02:51 PM