ebay sign in failure

chris's Avatar


13 Jan, 2016 12:18 PM

I can sign into ebay for low level activity, but not to change account setings etc. The page just refreshes like it was trying to open another window. I tried refresh of ten four and safe operating mode, but no difference. My computer knowledge is limited to basics.

  1. Support Staff 1 Posted by Chris (chtrusch... on 13 Jan, 2016 02:12 PM

    Chris (chtrusch)'s Avatar

    I can't reproduce this, sorry. I am able to sign in just fine to change my password. But I can only test the German version, not ebay.com. Maybe someone else can test this.

  2. Support Staff 2 Posted by Cameron Kaiser on 13 Jan, 2016 03:15 PM

    Cameron Kaiser's Avatar

    Seems fine here on US ebay.com. No problems logging in or bidding on auctions. Is there a specific portion of the site that doesn't work?

  3. 3 Posted by chris on 13 Jan, 2016 05:16 PM

    chris's Avatar

    There are aparently two tiers of sign in on ebay. to bid or look is one. but if you try to see personal account or sometimes messages, it makes you sign in again even though you are signed in, This second sign in wont work. It works on safari so its the browser.

  4. Support Staff 4 Posted by Cameron Kaiser on 13 Jan, 2016 06:19 PM

    Cameron Kaiser's Avatar

    Please provide the URL.

  5. 5 Posted by chriskeep on 13 Jan, 2016 07:05 PM

    chriskeep's Avatar

    Thankyou for working on this great product. If I go to accounts, and
    then view all invoices Im directed to a page that says
    please sign in again to protect... then I do, and the page refreshes
    to the same spot rather than back to my account. Ive been using safari
    when I needed to go to second tier login on ebay, but in the last few
    days safari seems to not be able to open anything with scrips.

  6. 6 Posted by chriskeep on 13 Jan, 2016 07:29 PM

    chriskeep's Avatar

    I notice that on safari am not directed to sign in again to protec....
    only tenfourfox. I empied the catch and that didnt help.

  7. Support Staff 7 Posted by Cameron Kaiser on 13 Jan, 2016 08:36 PM

    Cameron Kaiser's Avatar

    I can't test this because I don't have any invoices to view. Is there another portion of the site that does not work for you?

  8. 8 Posted by chriskeep on 13 Jan, 2016 09:15 PM

    chriskeep's Avatar

    Yes, go to personal profile and hit change username, I would then be
    directed to sign in again to prot...

  9. Support Staff 9 Posted by Cameron Kaiser on 14 Jan, 2016 02:58 AM

    Cameron Kaiser's Avatar

    Works fine here. I'd consider a profile reset next to see if you have a stuck setting (see How to reset your profile at lower right).

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac