ebay sign in failure
I can sign into ebay for low level activity, but not to change account setings etc. The page just refreshes like it was trying to open another window. I tried refresh of ten four and safe operating mode, but no difference. My computer knowledge is limited to basics.
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
Support Staff 1 Posted by Chris (chtrusch... on 13 Jan, 2016 02:12 PM
I can't reproduce this, sorry. I am able to sign in just fine to change my password. But I can only test the German version, not ebay.com. Maybe someone else can test this.
Support Staff 2 Posted by Cameron Kaiser on 13 Jan, 2016 03:15 PM
Seems fine here on US ebay.com. No problems logging in or bidding on auctions. Is there a specific portion of the site that doesn't work?
3 Posted by chris on 13 Jan, 2016 05:16 PM
There are aparently two tiers of sign in on ebay. to bid or look is one. but if you try to see personal account or sometimes messages, it makes you sign in again even though you are signed in, This second sign in wont work. It works on safari so its the browser.
Support Staff 4 Posted by Cameron Kaiser on 13 Jan, 2016 06:19 PM
Please provide the URL.
5 Posted by chriskeep on 13 Jan, 2016 07:05 PM
Thankyou for working on this great product. If I go to accounts, and
then view all invoices Im directed to a page that says
please sign in again to protect... then I do, and the page refreshes
to the same spot rather than back to my account. Ive been using safari
when I needed to go to second tier login on ebay, but in the last few
days safari seems to not be able to open anything with scrips.
6 Posted by chriskeep on 13 Jan, 2016 07:29 PM
I notice that on safari am not directed to sign in again to protec....
only tenfourfox. I empied the catch and that didnt help.
Support Staff 7 Posted by Cameron Kaiser on 13 Jan, 2016 08:36 PM
I can't test this because I don't have any invoices to view. Is there another portion of the site that does not work for you?
8 Posted by chriskeep on 13 Jan, 2016 09:15 PM
Yes, go to personal profile and hit change username, I would then be
directed to sign in again to prot...
Support Staff 9 Posted by Cameron Kaiser on 14 Jan, 2016 02:58 AM
Works fine here. I'd consider a profile reset next to see if you have a stuck setting (see How to reset your profile at lower right).