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Rick

12 Dec, 2015 03:24 PM

Guys thanks alot for your work on this browser!

I can't access Chase's main log in page on the new version. It just comes up with the Chase name and some text at the bottom.

Pllease advise.

TX

Rick

1. Support Staff 1 Posted by Cameron Kaiser on 12 Dec, 2015 08:25 PM

   

   (Fortunately, I'm a Chase customer also.)

   The problem with Chase is that it doesn't understand TenFourFox's user agent. This seems to have happened after the latest site update and is a bug on their end. You can get around this with one of the user agent switcher add-ons (probably the easiest option), or you can do this manually by going into about:config and setting general.override.useragent to Mozilla/5.0 (Macintosh; PPC Mac OS X 10.4; rv:38.0) Gecko/20100101 Firefox/38.0 (but this will change the setting for all sites and prevent those that are TenFourFox aware from detecting us, however, which may have its own problems).

   You will have an alternative soon, though. Once TenFourFoxBox is fixed to properly emit navigator.* properties, you can also use that with the "Prevent sites from detecting they're not in a normal browser" checked, and it will consign it to its own private hell.

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2. Support Staff 2 Posted by Cameron Kaiser on 12 Dec, 2015 08:27 PM

   

   Oh, actually, I forgot to mention: only the main page has this problem. If you go in through another entry point, you should be able to log in. For example, the login form on https://www.chase.com/resources/customer-service should work.

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3. Cameron Kaiser closed this discussion on 12 Dec, 2015 08:27 PM.

4. Cameron Kaiser re-opened this discussion on 12 Dec, 2015 08:28 PM

5. 3 Posted by HVH on 13 Dec, 2015 06:44 PM

   

   Thanks - all three of the workarounds work. Rick Laudati

   Cameron Kaiser <[email blocked]> December 12, 2015
   12:27:55 PM:

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