troubleshooting

alrix's Avatar

alrix

08 Dec, 2015 05:52 PM

Since 2 updates the software has been erased all my bookmarks. With this last version(38,4,0) it always do Not keep the bookmarks toolbar when i close(leave) tenfourfox. It is extremly irritating. I had never problem before!. Second point : impossible to use the link of my bank(lcl)to have a virtual e-card when i want to shop,for example, on amazon.fr, .de, or .com . I have to use the Firefox(3,6,27) for Tiger for that on this Mac PPC G4 700 MhZ under Tiger. This COMPUTER IS VERY IMPORTANT FOR ME.

  1. Support Staff 1 Posted by Cameron Kaiser on 08 Dec, 2015 09:06 PM

    Cameron Kaiser's Avatar

    You're switching between 3.6 and 38 and the bookmark file format is too different between those versions. We don't support running both on the same computer and we never have, even though it would at least seem to work before. This isn't going to change. If you absolutely have to do this, you'll need to backup your bookmarks. Please see this thread: http://tenfourfox.tenderapp.com/discussions/problems/6477-bookmarks

    As far as the second issue, your bank probably uses a third-party tool or plugin to authenticate your e-card. TenFourFox doesn't support this and hasn't since at least version 6.0; most of the current technology requires an Intel Mac in any case, and none of our developers have any banking systems that use this sort of technology, so this isn't going to change either. If you absolutely require this functionality, you'll have to remain with 3.6.

    I'm sorry I can't be more helpful.

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