all my Bookmarks and all my Toolbar listings gone

kj's Avatar

kj

08 Sep, 2015 08:55 PM

How do I restore all my bookmarks and all my Toolbar listings ?
Finder Screenshot attached.

I've searched the help links for 3 hours now. Nothing recommended works.

I have both TenforFox and Firefox 3.6.28 installed however you cannot have both open at the same time. I have switched back and forth between them for over a year with no problems until yesterday.
If I need to uninstall FireFox 3.6 then that is fine. Please Help.

How do choose the right profile ?

  1. Support Staff 1 Posted by Chris (chtrusch... on 09 Sep, 2015 04:16 PM

    Chris (chtrusch)'s Avatar

    Hello, first, please don't use Firefox 3.6 when you also have TenFourFox installed. Don't use them simultaneously, and don't use them successively, either. See this thread
    https://tenfourfox.tenderapp.com/discussions/problems/6477-bookmarks

    How to restore your bookmarks? You can try this:
    In TenFourFox, click Bookmarks>Show All Bookmars. This will open you Library (see my screenshot), and you can choose the most recent backup. If this doesn't work, you'll have to use a Time Machine backup or another recent full backup of your browser profile and restore from there.

  2. 2 Posted by Kerry Johnson on 10 Sep, 2015 11:26 PM

    Kerry Johnson's Avatar

    Quote:"How to restore your bookmarks? You can try this:

    In TenFourFox, click Bookmarks>Show All Bookmars. This will open you
    Library (see my screenshot), and you can choose the most recent backup".
    SEE CHRIS'S SCREENSHOT.

    This worked for me. Finally a Simple solution. Yeah.

    Thank-you Chris !

  3. 3 Posted by Danielj on 14 Sep, 2015 07:52 PM

    Danielj's Avatar

    Greetings..
    I'm getting the same issues.; every update wipes my bookmarks,history.etc
    Tried using the "import data from another Browser" (Safari this case) and it goes through all the motions - but - no bookmarks.
    Yes, I still have the old FireFox installed but not used. (this is a fallback stance)

    My workaround was the export bookmarks function of Safari... this placed them in HTML file that I kept Importing every time Ten4Fox drops em.
    Now - Exporting- Bookmarks from Ten4Fox after EACH session to keep files current.
    Where they can get recovered with Import function. Still loose tool bars though.

    ? Should I rename the FireFox Dir/Files to prevent confusions?

    Thanks for efforts that keep my G5 Dual in the 10.3.9 world and, other then above issue, it works Grand.

  4. 4 Posted by Danielj on 14 Sep, 2015 07:57 PM

    Danielj's Avatar

    OK... after reading linked posts it seems I will need to shut down Firefox and pull it..(no big loss now to this machine) then go solo with Ten4Fox...

    Thanks again for efforts..

  5. 5 Posted by Kerry Johnson on 15 Sep, 2015 01:24 AM

    Kerry Johnson's Avatar

    Why are you still on 10.3.9 ?

    You should Software Update your G5 to the last free available OSX for
    Tiger which is 10.4.11

    Did you follow Chris's posted screenshot previously posted in this
    thread ?

  6. 6 Posted by Jeronimo on 15 Sep, 2015 05:56 PM

    Jeronimo's Avatar

    it didn't work for me, when i choose the last backup, appears "Unable to process the backup file."

    ALL IS GONE

  7. 7 Posted by GregK on 15 Sep, 2015 06:42 PM

    GregK's Avatar

    This has JUST happened to me, and I can't get my bookmarks back from Firefox either. There IS no backup file to go from, it seems.

  8. 8 Posted by GregK on 15 Sep, 2015 07:34 PM

    GregK's Avatar

    woah...it even cleared out my add-ons. I wonder if it reset my admin:config as well

  9. 9 Posted by Kerry Johnson on 15 Sep, 2015 09:45 PM

    Kerry Johnson's Avatar

    Don't choose the last backup file because it is of new 'no bookmarks
    or toolbars'.
    Instead ... choose a previous backup date (in the list)displayed, i.e.
    I chose one that was a month prior to the disappearance.
    That's is why it worked for me.
    Good luck.

    Again revisit Chris's screenshot of the Finder path: User/Library/
    Application Support/Firefox/Profiles/

    If you see more than one profile after you click on Profiles folder,
    that is your problem.
    Choose the older profile and follow Chris's screenshot to get to
    backups.
    Choose an older backup date, not the last one.

  10. 10 Posted by Kerry Johnson on 15 Sep, 2015 09:46 PM

    Kerry Johnson's Avatar

    Again revisit Chris's screenshot of the Finder path: User/Library/
    Application Support/Firefox/Profiles/

    If you see more than one profile after you click on Profiles folder,
    that is your problem.
    Choose the older profile and follow Chris's screenshot to get to
    backups.
    Choose an older backup date, not the last one.

    Don't choose the last backup file because it is of new 'no bookmarks
    or toolbars'.
    Instead ... choose a previous backup date (in the list)displayed, i.e.
    I chose one that was a month prior to the disappearance.
    That's is why it worked for me.
    Good luck.

  11. 11 Posted by GregK on 15 Sep, 2015 09:58 PM

    GregK's Avatar

    Great, thanks.
    I restored an older backup and lost a few bookmarks; I went through a few attempted restores until that error message went away and things came back

  12. 12 Posted by Kerry Johnson on 15 Sep, 2015 10:05 PM

    Kerry Johnson's Avatar

    Great!

  13. 13 Posted by Kris on 17 Sep, 2015 04:54 AM

    Kris's Avatar

    I discovered the older bookmarks backup work after I saw the file extensions in the FF folder were different. The earlier backups (prior to 38) were .json but the later ones are .jsonlz4 which are compressed. I think that is why the newer ones don't work, aside from the fact that the latest after the corruption (which oddly may be a .json) is usually empty due to the conflict with FF.

  14. Support Staff 14 Posted by Chris (chtrusch... on 17 Sep, 2015 01:16 PM

    Chris (chtrusch)'s Avatar

    Thanks for reporting this, Kris.

    I can reproduce the problem with restoring bookmarks from jsonlz4 backups. Old json backups work, jsonlz4 don't in TFF 38.

    We seem to have a bug in the browser, unfortunately.

  15. 15 Posted by Claire on 11 Oct, 2015 09:44 PM

    Claire's Avatar

    I had this happen to me today, after somehow accidentally activating Firefox when I was trying to find out how much ink was in the color ink cartridge of my printer. Thought I'd gotten rid of Firefox but it seemed I hadn't completely. So I found the old bookmark files per the first screenshot, but I couldn't find the Restore command per Chris's screenshot. How do I get the Restore command to come up? Thanks for your help!

  16. 16 Posted by Claire on 11 Oct, 2015 10:29 PM

    Claire's Avatar

    Just figured out where the Restore command was hiding and got all my bookmarks back! Thanks to everyone!

  17. 17 Posted by Jack Sanders on 12 Oct, 2015 01:54 PM

    Jack Sanders's Avatar

    I lost all my bookmarks, created in TenFourFox, twice. Cannot restore them because they don't show up anywhere as a backup to restore.
    HOWEVER, I was able to import bookmarks from Safari, which included virtually all the ones I wanted, and they work fine. That same History tool allows imports. For some reason, it showed only the Safari bookmarks as available for importing; it did not show the Firefox bookmarks. Which was fine for me since all my important ones were in Safari.
    Now to see if these imported bookmarks will "stick" after I shut down the computer....

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