Duplicate new windows

Gary Novak's Avatar

Gary Novak

12 Aug, 2015 05:46 AM

Not a horrible issue, and maybe it's just me? This just started with the last beta, so I held off until the final. Now on 38.2 and:
With TenFour as my default browser (G4 MDD 10.5.8), clicking a link which causes TenFour to launch (such as in an email) opens TWO windows - one resolving to the link AND a second empty new window. Obviously not "normal" behavior…anyone else seeing this or is it just me?

  1. Support Staff 1 Posted by Cameron Kaiser on 12 Aug, 2015 02:52 PM

    Cameron Kaiser's Avatar

    I am not able to reproduce this here. What is your E-mail client?

  2. 2 Posted by Gary Novak on 13 Aug, 2015 12:30 AM

    Gary Novak's Avatar

    As I said, maybe it's just my setup for some reason. I use regular Mac
    Mail but the phenomenon happens anytime I launch Ten-Four with a
    click on a link (a saved link on the desktop for example). Launching
    the app from the dock opens one blank page (as selected in prefs).
    Launching from any external link opens two. FWIW, I keep a copy of
    17.0.11 in a different folder (Yeah I know, but every now and then you
    gotta - idiots just won't quit using flash and I'm careful.). The
    double window does not occur if I set that version to open as the
    preferred browser. I also downloaded and tried a v.24 and it's normal
    as well. I'm also seeing the issue back to 31.7, so something that
    changed / evolved between 24 and 37…?

    Don't lose any sleep over this… I'm not. It is puzzling, though.



  3. Support Staff 3 Posted by Cameron Kaiser on 13 Aug, 2015 04:39 PM

    Cameron Kaiser's Avatar

    So far no other reports on any of those versions, but try this test:

    Open Terminal.app

    open http://www.floodgap.com/

    That should open Floodgap in a new browser tab. Do you get two?

  4. 4 Posted by Gary Novak on 13 Aug, 2015 07:26 PM

    Gary Novak's Avatar

    Ten-Four running = one new window
    Ten-Four NOT running = app launch and TWO windows - one Floodgap, one
    Also downloaded fresh copy - same result
    Are we having fun yet?


  5. Support Staff 5 Posted by Cameron Kaiser on 14 Aug, 2015 06:36 PM

    Cameron Kaiser's Avatar

    On the test systems, both running and not running give the same result.

    I suspect you have a pref that's gone wrong. Are the spurious tabs empty or blank, or do they appear to have content? If you reset your profile using the steps at lower right (see How to reset your profile), does this fix the problem?

    Please note that going back and forth between old versions may corrupt your profile due to bugs that were not corrected in earlier releases.

  6. Support Staff 6 Posted by Chris (chtrusch... on 14 Aug, 2015 06:42 PM

    Chris (chtrusch)'s Avatar

    I tested this and can't reproduce it either.

  7. 7 Posted by Gary Novak on 14 Aug, 2015 10:57 PM

    Gary Novak's Avatar

    Gentlemen, it seems that you all have the same shortcoming - failure
    to keep informed regarding all things relevant to your tasks. Since (I
    assume) this is volunteer work, you DO get cut some slack and you DO
    get credit for accidentally suggesting the correct direction to look in:

    I, on the other hand, am simply an idiot for not thinking of and
    trying this first myself.

    Prefs: No
    Profile: Uh-uh
    Add-Ons: Well, hello there!

    The insect is discovered to be residing in AdBlock Plus (currently at
    2.6.10 though how far back it goes is unclear).
    The reason it's a failure to keep informed is because there has been a
    standing bug report on their site about this since Aug. 1st - this
    evidently affects ALL versions of Firefox, and of course Ten-Four as
    well. I'm just surprised that I'm the first TenFour user to bother
    asking about it - I'm pretty sure I can't be the only one using
    AdBlock and therefore seeing this bug…

    When I realized resetting my profile involved pulling and restoring
    all add-ons, it was obvious that I should try disabling add-ons first
    - DUH…

    Thank you for your efforts,

    Gary Novak

  8. Support Staff 8 Posted by Cameron Kaiser on 15 Aug, 2015 12:06 AM

    Cameron Kaiser's Avatar

    Since it only appears to manifest on launch, it could be that other users just don't close the browser.

    Either way, thanks for the detective work and glad it works. The ticket will remain visible in case people have any problems. I will close this ticket, but any reply will reopen it.

  9. Cameron Kaiser closed this discussion on 15 Aug, 2015 12:06 AM.

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