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webMail display problem

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Neil

07 Aug, 2015 03:49 AM

my hosting supplier 1and1 has "upgraded" their webMail system and TenFourFox 31.9.0 does not display the controls but Safari 4.1.3 displays the controls properly. Does anyone know how to solve this problem wo TenFourFox can be used to access the webMail from 1and1?
Computer is PPC G5 running OS-X 10.4.11 (needed to run Classic programs which have no replacements for 10.5+)
Attached are files showing TenFourFox screen shot and Safari screen shot of the same webMail account.

• defective_1_1_webMail.png 306 KB
• safari_1_1_webMail.png 211 KB

1. Support Staff 1 Posted by Chris (chtrusch... on 09 Aug, 2015 11:01 AM

   

   Hello Neil, it looks like they're using UTF characters as icons, and TenFourFox can't display the font. If you click on the little squares with "F15B" (etc.) in them, does anything happen?

   I have some ideas but need to do some testing which may take a while.

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2. Support Staff 2 Posted by Chris (chtrusch... on 09 Aug, 2015 11:28 AM

   

   Hm, all I can test here is the German version which works on both TFF 31 and the new TFF 38. You seem to have so many add-ons and customizations that it's probably best to try the webmailer with a completely fresh user profile (quit TFF & temporarily move the Firefox folder out of your user Library/Application Support).

   • Picture_1.png 188 KB
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3. Support Staff 3 Posted by Cameron Kaiser on 09 Aug, 2015 09:08 PM

   

   Something is indeed blocking loading the font (that's the only way those little boxes would appear).

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