browser wont open

Shane's Avatar

Shane

28 Dec, 2013 09:32 PM

downloaded and installed correctly but every time i click the icon it pops up on the Dock but as quickly as it appears it goes away and nothing happens. the browser will not open.

  1. Support Staff 1 Posted by Chris (chtrusch... on 28 Dec, 2013 10:15 PM

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    Hello Shane, if you click on the Apple top left on your screen and then "About this Mac", what does it say about your Mac OS X version and your processor?

  2. 2 Posted by Katie H on 01 Apr, 2014 09:26 PM

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    I have this same problem.

  3. 3 Posted by Katie H on 01 Apr, 2014 09:40 PM

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    Also, when I click on the "About this Mac" it says that I have version 10.3.9 and a 933 mhz powerpc g4. If that helps any.

  4. Support Staff 4 Posted by Cameron Kaiser on 01 Apr, 2014 11:02 PM

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    Katie, TenFourFox won't run on your computer -- you need to run at least OS X 10.4.11 or 10.5.8. TenFourFox isn't compatible with 10.3.9.

  5. Support Staff 5 Posted by Cameron Kaiser on 01 Apr, 2014 11:03 PM

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    (The good news is your computer can be updated to one of those operating systems, but you would need to find a Tiger or Leopard install disc. Apple doesn't sell these anymore, but they can be found used.)

  6. 6 Posted by Katie H on 01 Apr, 2014 11:07 PM

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    Ok, I will try to hunt one down. Thank you for the help!

  7. 7 Posted by Katie H on 01 Apr, 2014 11:15 PM

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    I have found a lot of them around the internet. They have different versions though, 10.6.2 and so on. Which one would you recommend for my ibook?

  8. Support Staff 8 Posted by Cameron Kaiser on 01 Apr, 2014 11:25 PM

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    Your iBook G4 can't run 10.6 "Snow Leopard" (only an Intel Mac can; you have a Power Mac). Your machine is likely to run considerably better with Tiger/10.4 than Leopard/10.5, but 10.4 can be harder to find.

    The other question is software. 10.5 has more software packages available, but if you need to run any old Mac applications from OS 9 or earlier in Classic, you must use 10.4. TenFourFox, however, will work with either 10.4 or 10.5.

    One other thing you need to consider is if your system is still running 10.3.9, the memory also was probably never upgraded. Both 10.4 and 10.5 have higher RAM requirements; while 10.3.9 will run with as little as 128MB of RAM, 10.4 requires 256MB, 10.5 requires 512MB of RAM and running TenFourFox on most modern websites will not work well if you don't have 1GB of RAM.

    Your iBook G4/933 has 128MB of RAM built-in, plus another stick you can upgrade. "About Your Mac" should say how much RAM is installed. If you don't have the maximum 1.12GB RAM already, I would replace that with a 1GB stick -- RAM for that model of iBook is very inexpensive and easy to find from Amazon and other sources. Any 1GB PC2100 DDR SO-DIMM should work.

    Once you install Tiger or Leopard, run Software Update immediately (you may have to do this several times) to update your computer to the latest version. Then you can run TenFourFox.

  9. 9 Posted by Brett H on 09 Aug, 2017 08:00 AM

    Brett H's Avatar

    I have the same problem when I click about this mac It says I have a mac mini core duo At 1.66 GHz

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