24.2.0 forces JW Player to download video to desktop

Don Alexander's Avatar

Don Alexander

13 Dec, 2013 02:02 AM

With the 17.x.x versions, JW Player 6 video player simply wouldn't work with Firefox/TenFourFox and I had an alternate link on my home page to use version 5 of the player. With the new TenFourFox, both versions of JW Player (5 & 6) are forced to download the video to the desktop.

I want my player to work with all the browsers, but just when I rigged some sort of solution for Mozilla,, it's broken again. What can we do?

Thanks, D.

  1. Support Staff 1 Posted by Cameron Kaiser on 13 Dec, 2013 02:27 AM

    Cameron Kaiser's Avatar

    Can you provide a link to the page you're referring to?

  2. 2 Posted by Don Alexander on 13 Dec, 2013 02:57 AM

    Don Alexander's Avatar

    Sure thing, it's www.donalexandermusic.com/cpromo.htm

    I saw later that you've disabled flash so that may be why it's doing that
    to me, but my concern was primarily that agents whom I promote to won't be
    put off. In that case I would be interested to know how to make these work
    for everyone, even those who don't have the plug-ins on their browser.

    Thanks! Don

  3. Support Staff 3 Posted by Cameron Kaiser on 13 Dec, 2013 06:35 PM

    Cameron Kaiser's Avatar

    Ah, okay. I think I understand what's going on. Yes, part of the problem is that TenFourFox does not support plugins anymore at all. I don't use Flash on the office PC, but Firefox will still play your video because Windows Firefox 26 can use the built-in MPEG-4 decoder in Windows. However, Firefox 24, which is what TenFourFox 24 is based on, does not have MPEG-4 support, so the browser tries to download the file instead.

    There's no real way to fix that short of adding MPEG-4 support, which is a long and slow ongoing project. But there is a workaround: if the user has the QuickTime Enabler extension enabled (a free download from http://code.google.com/p/tenfourfox/w/QuickTimeEnabler ), they can right-click on the JWPlayer and say "Open Link in QuickTime," and your video will stream into a new QuickTime window.

    Sorry I can't offer much more than that, but hopefully it's a little helpful.

  4. 4 Posted by Don Alexander on 14 Dec, 2013 03:13 AM

    Don Alexander's Avatar

    Yes, that is helpful, certainly knowing what one's obstacle is and why, is
    enabling in a significant way. If Firefox doesn't have mp4 support, what
    video type would you think to be a good fallback?

    At least now I know that Windows Firefox users can see the video. I know
    your app is dependent on what Firefox has already laid out, but they could
    do better, even without mp4 support. Even if they have trouble with HTML
    they should at least be able to run jw player 5, since they were able to do
    so before. My alternate link simply used jw player 5 instead of 6.
    Neither work with the new browser.

    Some programmers are setting forth a plan that tries to provide the flash
    version first and use the HTML5 with mp4 as the fallback to circumvent such
    problems, and then it will still play on mobile devices. I don't know if
    that will help with the new Firefox version however. If you google " *How
    To Resolve the Most Annoying JW Player Error in Joomla - itoctopus *" ,
    you can find the article.

    I realize it's the 'Tower of Bable' effect at work. We have no choice but
    to continue trying to rebuild the tower. Thank you for your work in this

    Don A.

  5. Support Staff 5 Posted by Cameron Kaiser on 14 Dec, 2013 04:19 AM

    Cameron Kaiser's Avatar

    Theora (VP3) video is supported by Firefox going back to 3.6. WebM (VP8) is also supported going back to Firefox 4. TenFourFox will play both of these formats.

  6. 6 Posted by Don Alexander on 15 Dec, 2013 03:33 AM

    Don Alexander's Avatar

    Will give WebM a try. Thanks!


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