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bruce.maryann

06 Aug, 2013 06:41 PM

As of this week TenFourFox no longer works on any of my PPC Macs with Facebook. As soon as I log in the colored disk starts spinning, and eventually I get a msg like this one: "Script: https://fbstatic-a.akamaihd.net/rsrc.php/v2/yw/r/eNJGemJDFDG.js:43," along with the option to continue or stop the script that's causing the problem. If I "stop" the page never loads; if I "continue" the spinning starts up again, usually with the same result, another dialog box with msg and option to stop or continue the script. Occasionally, if I wait long enough, the page will fully load, but of course, should I click on any link, look at any other Facebook page, the whole thing starts over again. I had TenFourFox installed on a variety of PPC Macs, but by main machine is a 2.5Ghz QuadCore. So far the problem seems to be mostly an issue with Facebook.

  1. 1 Posted by bruce.maryann on 06 Aug, 2013 06:55 PM

    bruce.maryann's Avatar

    Should have mentioned this problem affects Aurora and SeaMonkey too...same issues.

  2. Support Staff 2 Posted by Chris (chtrusch... on 06 Aug, 2013 07:05 PM

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    Hello Bruce, did your problems start after updating TenFourFox, or after installing a new add-on? I use Facebook very frequently, and while it's indeed heavy on the JavaScript side, I've never seen anything like you describe (I'm on a PowerBook G4 1.33 GHz). Your G5 Quad should pretty much fly on Facebook, and I assume you have enough RAM installed (>1.5 GB), so this shouldn't be the problem either. I strongly supspect an add-on that interferes, so I'd suggest disabling all ad-ons temporarily and see if this helps.

  3. 3 Posted by bruce.maryann on 06 Aug, 2013 08:57 PM

    bruce.maryann's Avatar

    Chris,
    This started prior to updating, machine has 6GB Ram and the only add-on I
    had installed was the Quick Time Enabler which almost never worked anyway,
    but which I¹d installed the same day I installed TenFourFox. It is now
    disabled.
    Bruce

  4. Support Staff 4 Posted by Chris (chtrusch... on 07 Aug, 2013 06:27 AM

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    What about Facebook? Is it usable now?

  5. 5 Posted by bruce.maryann on 07 Aug, 2013 12:32 PM

    bruce.maryann's Avatar

    Still doing the same thing. No other problems at this point. Every other
    program, every other website, even other browsers like WebKit, work.
    Bruce

  6. Support Staff 6 Posted by Cameron Kaiser on 07 Aug, 2013 12:57 PM

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    Bruce, I can't reproduce this on my quad either.

  7. Support Staff 7 Posted by Cameron Kaiser on 07 Aug, 2013 01:02 PM

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    (Also, please clarify the version you are using, but if you're seeing this on all three Gecko browsers, the underlying local problem is going to be very hard to diagnose.)

  8. Support Staff 8 Posted by Chris (chtrusch... on 07 Aug, 2013 01:33 PM

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    Okay, let me sum up what we have so far.

    • Facebook is unusable on all your PPC Macs with all modern Mozilla based browsers
    • it's not "a bit slow", but "spinning beachball unusable"
    • it simultaneously started this week in all Mozilla browsers and did not happen before
    • add-ons are not the culprit
    • other websites are okay
    • Safari is okay

    Very Weird. So either Facebook has made some changes that affect only a limited number of people with Mozilla browsers (I haven't heard of this problem anywhere else), or you have an odd mixture of preferences settings in all your Mozilla browsers. Does anything come to mind that you might have changed?

    What to do?

    Please try a fresh Firefox profile first:

    • Quit TenFourFox
    • In the Finder go to Macintosh HD>users>[your user name]>Library>Application Support.
    • Move the Firefox folder to the desktop. This is your profile folder. Don't delete it yet, it contains your bookmarks and other settings, but your profile may be damaged insome way.
    • Start TenFourFox and see if Facebook is any better.
  9. 9 Posted by bruce.maryann on 08 Aug, 2013 11:59 AM

    bruce.maryann's Avatar

    I really appreciate the help, but unfortunately, this made no difference at
    all.

  10. Support Staff 10 Posted by Chris (chtrusch... on 08 Aug, 2013 12:42 PM

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    This is very unfortunate because now I'm out of ideas. I'm posting this from my Pismo (400 MHz G3), and even on this very low end machine the FB start/newsfeed page loads flawlessly with TenFourFox 17 and 22. It does take about a minute, but the JS is steadily executed, and the spinning beachball never appears.

    If your problem only occurred on one Mac, I'd definitely say there's something wrong with this machine, but since it's on all your PPC Macs (as I understand it), I give up… Sorry.

    All I can say is you could try to mitigate the problem by preventing at least the "unresponsive scipt" dialog from appearing:

    • Type about:config in the address bar. Hit return.
    • Confirm you'll be careful.
    • Scroll down to dom.max_script_run_time, double click it and set the value to 0. [Zero means it will never appear. Numbers above zero are the time span in which it will appear if JS is too busy. I have it set to 40 on all my Macs and I never see it.]

    This way, the page will load eventually, no matter how long it takes. Still, this shouldn't take more than half a minute max on your Quad G5 (this is the time it takes on my PowerBook G4).

  11. 11 Posted by spidennis on 11 Aug, 2013 06:04 PM

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    I too have this problem but not all the time, it just happens after awhile, the spinning beachball and locks up so I have to force quit the iBookG4.

    I am trying out tenfourfox because safari become totally unuseable and would lock up as I launched it.

  12. Support Staff 12 Posted by Chris (chtrusch... on 09 Sep, 2013 02:34 PM

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    Spiderdennis, your're probably short on RAM. Basically, the more JS we do, the longer you use Facebook in a session, and the more Facebook tabes you have open, the more RAM we use. If your iBook starts swapping out, it will get significantly sower. However, it shouldn't lock up completely, but it can take a few minutes.

    Bruce, any news on your problem?

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