I have reported something similar once before, to no effect. Here is another example.

b.l.cohen's Avatar


18 Jun, 2013 03:54 PM

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  1. Support Staff 1 Posted by Cameron Kaiser on 21 Jun, 2013 02:32 AM

    Cameron Kaiser's Avatar

    A polite request: when asking to investigate a specific URL, please include that link in your report, and just type your concern into the box; an RTF file is an unnecessary extra step to download.

    That said, based on your screenshot, I assume you are talking about http://www.jstor.org/action/showPublication?journalCode=jpaleontology . On my 17.0.6 G4, the arrows appear, and I am able to click them and make additional titles appear. An add-on could interfere with their operation; I'd start by either disabling them and seeing if the problem persists, or considering a clean profile (see the link below "How to reset your profile").

  2. 2 Posted by Bernard Cohen on 21 Jun, 2013 11:51 AM

    Bernard Cohen's Avatar

    Thank you very much. 
    1. Resetting the profile did fix the problem (I have no add-ons that I know of).
    2. Because of the indirect route I use to access journals it seemed undesirable to provide the journal URL in case the problem lay elsewhere, hence the figures to illustrate it.
    3. Subsequent to leaving my message I found that although the caret marks were not visible, an active but invisible link was present (if one could manage to hit it) at the approximately expected screen location.

     From: Cameron Kaiser <[email blocked]>

  3. Support Staff 3 Posted by Cameron Kaiser on 21 Jun, 2013 03:47 PM

    Cameron Kaiser's Avatar

    I'm glad to hear resetting the profile restored normal operation. You can always get a list of addons you have installed by going to Tools > Add-ons, or pressing Shift-Command-A.

    I will close this ticket as resolved. No reply is necessary. If you notice something else related to this, simply reply and the ticket will reopen.

  4. Cameron Kaiser closed this discussion on 21 Jun, 2013 03:47 PM.

  5. Bernard Cohen re-opened this discussion on 24 Jun, 2013 02:38 PM

  6. 4 Posted by Bernard Cohen on 24 Jun, 2013 02:38 PM

    Bernard Cohen's Avatar

    Dear Cameron,

    Yes and no. Resetting the Profile restored normality to the extent that the invisible JSTOR carets became visible, but as a corollary I have lost a more important function.

    British (and other?) universities have an institutional ID system replacing the Athens system for login to journal/publishers' sites. In our case it is called GUID (Glasgow University ID) and is used to access the VPN system and, if separately logged in as a GU Library user, to enter journal sites.

    Normally, my VPN>e-journal route has ensured that entry to almost all journal sites is open and downloads are free to me as an institutional subscriber. Since resetting the Profile that has been lost; I am now not recognized by at least two major sites (Science Direct, PNAS) and am therefore being dunned for money. I have taken it up with the university IT dept, but so far they have not proposed a cure, and in parallel to that I wish to ask you to advise what, if anything, I can do to restore my Profile so that the GUID is presented/effective as it used to be. 

    Thanks in advance,

    Bernie Cohen 

     From: Cameron Kaiser <[email blocked]>

  7. Support Staff 5 Posted by Cameron Kaiser on 26 Jun, 2013 02:32 AM

    Cameron Kaiser's Avatar

    Unfortunately, I can't offer much advice there. I can say that resetting your profile would reset your cookies, and that is the most likely way it was stored. But I would be only guessing where. There should be a way to restore that cookie, possibly by logging into an authentication server.

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