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Not playing quicktime movie

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Mark

12 Jun, 2013 04:38 AM

HI. I have a g5 quad running os10.5.8 and tenfourfox 17.0.6. I attempted to watch a video on the apple store. It would not play and got a dialogue box saying 'install quicktime.' Quicktime 7.6 is intalled. The video runs fine in firefox. Any ideas why quicktime movie not running?

Thanks

1. Support Staff 1 Posted by Cameron Kaiser on 13 Jun, 2013 03:53 AM

   

   The video requires the QuickTime plugin. TenFourFox does not support plugins.

   You may be able to get the video to play by installing the QuickTime Enabler for TenFourFox, right-clicking the video, and selecting Open Media in QuickTime. However, this doesn't work for certain types of video, and may not work for protected media.

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2. 2 Posted by Mark on 14 Jun, 2013 09:52 AM

   

   Thank you Cameron. I think I get it. I assumed that because the file was a quicktime movie that it would automatically play. I think that this is what happens with qt enabler playing youtube videos. Doesn't it play the file in quicktime somehow? Any way, I am really pleased to be using tenfourfox and getting the updated features of firefox- especially improved security. I have kept a separate profile set up for firefox solely for watching videos requiring a plug in.

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3. Support Staff 3 Posted by Cameron Kaiser on 14 Jun, 2013 04:06 PM

   

   If the video is playing inside of the browser itself, then you are actually using the browser's built-in decoders, not QuickTime. When you go to a YouTube page, if the video has a WebM version (most do), then TenFourFox will play the WebM version using its built-in decoder. This is true, in fact, for any WebM video.

   The QuickTime Enabler opens the video in QuickTime Player outside of the browser.

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4. 4 Posted by Mark Davis on 17 Jun, 2013 04:45 AM

   

   Thanks for your reply, Cameron. If apple is asking me to install
   quicktime to view the file, does this mean that an installation of
   quicktime automatically installs a plug in that the website will
   utilise in the browser (such as safari or firefox)? Even though an
   issue like this is a small problem, I think that the improved
   features offered by tenfourfox make it a worthwhile choice. I simply
   open firefox with a different profile to watch video content not
   handled by tenfourfox. Well done, and thankyou to the developers and
   volunteers like yourself!

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5. Support Staff 5 Posted by Cameron Kaiser on 17 Jun, 2013 05:04 AM

   

   Yes, that's exactly what happens. The standard QuickTime installation installs the QuickTime plugin. However, this should be on your Mac already. If it isn't playing in Firefox either, it may be accidentally disabled or improperly installed.

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