Unable to load Kindle Cloud Reader on TenFourFox 17 & 19
Hello,
I've been using Kindle Cloud Reader (https://read.amazon.com) on TenFourFox 10.0.3, but after upgrading to 17 it does not work any more - it just keep reloading itself with black blank page. I tried 19 but has a same result. I downgraded to 10 for now. Is there any workaround for this?
Thank you,
Ronald
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Support Staff 1 Posted by Cameron Kaiser on 09 Mar, 2013 05:28 PM
I logged into Cloud Reader and the main Kindle screen appears on 17.0.4 and the internal build of 19.0.2 -- I do see a dark screen briefly, but it continues.
I note that Kindle does require saving offline data. If you have this disabled for some reason, it won't work properly.
I'd strongly recommend a profile reset here to make sure that there are no stuck settings or bad cookies.
2 Posted by Ronald Seoh on 09 Mar, 2013 05:55 PM
I was able to see the main screen after doing a profile reset, but I couldn't actually read or download a book. More importantly, same symptom came back after restarting TenFourFox. I also tried manual profile reset by deleting the folder, but same result. I'm not an expert on browser development, but maybe there's something different on dealing with html5 offline apps between TFF 10 and 17?
3 Posted by Ronald Seoh on 09 Mar, 2013 05:58 PM
I checked the error console and here's the error that keeps repeating:
Timestamp: 3/9/13 12:55:04 PM
Error: UnknownError
Source File: https://read.amazon.com/static/app/010406098/t_2013_02_26_16_53_57/...
Line: 206
Support Staff 4 Posted by Cameron Kaiser on 09 Mar, 2013 11:32 PM
Do you have any add-ons installed? Some will interfere with certain sites.
5 Posted by Ronald Seoh on 09 Mar, 2013 11:50 PM
I don't have any add-ons installed. I actually deleted few ones I had before to check whether they are related to this issue.
Support Staff 6 Posted by Cameron Kaiser on 10 Mar, 2013 12:03 AM
If you hold down Option and start TenFourFox, you should enter safe mode (a dialogue will confirm). Does that change anything?
7 Posted by Ronald Seoh on 10 Mar, 2013 12:18 AM
I just tried it but still got same result. So there was no problem using(reading/downloading books) kindle reader on your machines? I'm using TFF on my Powerbook G4 15-inch 1.5Ghz, with OS X 10.4.11.
Support Staff 8 Posted by Cameron Kaiser on 10 Mar, 2013 01:16 AM
I don't use Cloud Reader, so I can't really evaluate that. Perhaps someone else can report in. (That's also going to make it tough to fix, since it'll require someone who actually uses the service to write the patch, unless it turns out to be a Mozilla bug.)
Support Staff 9 Posted by Cameron Kaiser on 10 Mar, 2013 04:22 AM
Ronald, you lucked out. I decided to try it out in an internal debugging build of 20 just to see what it would do, and I think I understand the problem. This problem is now tracked as http://code.google.com/p/tenfourfox/issues/detail?id=213
10 Posted by Ronald Seoh on 10 Mar, 2013 05:00 AM
Really glad to know. Thank you so much for your efforts!
Support Staff 11 Posted by Cameron Kaiser on 29 Mar, 2013 10:21 PM
Ronald, please try 17.0.5 (now available for testing; see http://tenfourfox.blogspot.com/ ). You will probably need to clear your databases; try it first and see. If it doesn't work without clearing them, go to Preferences > Advanced > Network and remove the databases listed in the bottom pane. You shouldn't lose any purchases, but you will need to download previously downloaded offline books again.
Using 17.0.5, I was able to read and grab free books on the test machines.
12 Posted by Ronald Seoh on 29 Mar, 2013 10:49 PM
Ok, it now seems to be working very well once again; I've been using 19.0.2 recently so I eventually had to do a profile reset as it didn't work at first when I only replaced TFF from Applications folder. (It showed the main Kindle screen but downloading option got disabled) Otherwise, downloading and reading work without any problems. Looking forward to upcoming TFF 20!
Support Staff 13 Posted by Cameron Kaiser on 29 Mar, 2013 11:28 PM
Glad to hear it. 20 will be out probably next weekend once I finish investigating a performance regression; the switch from 19 to 17 might have scrambled Amazon a bit, but good to hear the profile reset worked. If 20 shows no more evidence of this problem, no further reply needed; if it does, just reply and this ticket will automatically reopen.
Cameron Kaiser closed this discussion on 29 Mar, 2013 11:28 PM.