PDF download fails

b.l.cohen's Avatar

b.l.cohen

03 Mar, 2013 03:30 PM

The latest version for PPC G4 does not complete downloads; they stop with a .part file showing. The previous version is OK.

  1. Support Staff 1 Posted by Cameron Kaiser on 03 Mar, 2013 06:02 PM

    Cameron Kaiser's Avatar

    Please specify the exact versions you are referring to, and give a URL that does this consistently for comparison. I can't replicate this issue generally.

  2. 2 Posted by Bernard Cohen on 03 Mar, 2013 08:06 PM

    Bernard Cohen's Avatar

    17.0.3 failed 4 times at 2 different sites.

    You probably will not be able to download from these same sites as they are publishers' servers accessed through my university library's subscriptions and a VPN (Cisco) connection from here to the university. The journals were the British Medical Journal at the BMJ's own site (as far as I know) and (if I remember) Molecular Phylogenetics and Evolution at the Science Direct site. I have attached three part files FYI. 

    17.0.1 worked OK as it did for months before the update and has done since re-installation.

    BLC

    ________________________________
     From: Cameron Kaiser <[email blocked]>
    To: [email blocked]
    Sent: Sunday, 3 March 2013, 18:02
    Subject: Re: PDF download fails [Problems #346]

  3. Support Staff 3 Posted by Cameron Kaiser on 03 Mar, 2013 08:50 PM

    Cameron Kaiser's Avatar

    The part files won't help. I need to actually see a publicly accessible URL where it is reproducible on the test systems. If you find one, please advise.

  4. 4 Posted by Bernard Cohen on 03 Mar, 2013 09:43 PM

    Bernard Cohen's Avatar

    My BT/Yahoo mailer will not allow these broken PDF files to be attached, even with .pdf extension added
    BLC

    ----- Forwarded Message -----
    From: Bernard Cohen <[email blocked]>
    To: Cameron Kaiser <[email blocked]>
    Sent: Sunday, 3 March 2013, 20:05
    Subject: Re: PDF download fails [Problems #346]
     

    17.0.3 failed 4 times at 2 different sites.

    You probably will not be able to download from these same sites as they are publishers' servers accessed through my university library's subscriptions and a VPN (Cisco) connection from here to the university. The journals were the British Medical Journal at the BMJ's own site (as far as I know) and (if I remember) Molecular Phylogenetics and Evolution at the Science Direct site. I have attached three part files FYI. 

    17.0.1 worked OK as it did for months before the update and has done since re-installation.

    BLC

    ________________________________
     From: Cameron Kaiser <[email blocked]>
    To: [email blocked]
    Sent: Sunday, 3 March 2013, 18:02
    Subject: Re: PDF download fails [Problems #346]

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