trusted computer

Alan's Avatar

Alan

28 Nov, 2012 08:13 PM

I thought this browser might overcome the lack of recognition of the "Trust this computer" option in Google's 2-step verification setup procedure. However, that is not the case, it seems. Can anyone comment why? Thanks.

  1. 1 Posted by Alan on 28 Nov, 2012 08:29 PM

    Alan's Avatar

    Attached is a view of the verification area with no presence of the link: "Trust this computer".

  2. Support Staff 2 Posted by Cameron Kaiser on 28 Nov, 2012 09:56 PM

    Cameron Kaiser's Avatar

    On your screenshot I see an option for "Don't ask for codes again on this computer." The blurb below it indicates codes aren't asked of "trusted computers," so that appears to be what it was changed to.

  3. 3 Posted by Alan on 29 Nov, 2012 07:34 PM

    Alan's Avatar

    I gather you're not familiar with this process on google. I believe the issue is due to the absence of a service on the TenFourFox browser. The "Trust this computer" bit will appear over the line you mentioned if the browser and MacOS are much newer.
    For example, on Mountain Lion running the latest version of Firefox.

    The upshot is, the TenFourFox browser lacks something needed to enable the "Trust this computer" option. Attached is a view of what should be seen.

  4. 4 Posted by Alan on 29 Nov, 2012 07:40 PM

    Alan's Avatar

    The attachment didn't seem to load... will try again.

  5. Support Staff 5 Posted by Cameron Kaiser on 29 Nov, 2012 07:45 PM

    Cameron Kaiser's Avatar

    I don't think I can propose a solution for you. You might consider another browser.

  6. 6 Posted by Alan on 29 Nov, 2012 07:51 PM

    Alan's Avatar

    It's not just for me. It's a whole class of Mac OS 10.4 users who might want the Google service...

  7. Support Staff 7 Posted by Cameron Kaiser on 29 Nov, 2012 08:00 PM

    Cameron Kaiser's Avatar

    Yes, but speaking as the primary developer, I don't use this service and I can't test it. If you need this fixed and you're unable to propose a solution, it's very doubtful I will be able to come up with one. We do have a 17.0.1 update coming out this weekend which you could try, but I don't have any fixes I know of in it specific to this.

  8. 8 Posted by Alan on 30 Nov, 2012 03:30 PM

    Alan's Avatar

    Okay, I'll do some further investigation at Google to see what change might've caused this anomaly and whether there might be a fix that could be applied to your product. Thanks for your replies.

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

18 Jul, 2019 07:57 AM
18 Jul, 2019 05:02 AM
18 Jul, 2019 04:43 AM
14 Jul, 2019 05:21 PM
14 Jul, 2019 02:51 PM