buttons not working ( download / play )

Ashley Whiteman's Avatar

Ashley Whiteman

03 Feb, 2012 10:01 PM

on soundcloud the play buttons do not appear to work. also clicking on a download link gets no response, I have to right click and save target as. This happens on a number of sites.

G4 1.25 PPC 10.4.11 TENFOURFOX 10.0

  1. Support Staff 1 Posted by Cameron Kaiser on 03 Feb, 2012 10:05 PM

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    If these sites use Flash or other plugins (and I believe Soundcloud does), plugins are not supported in TenFourFox. You will need to use a different browser for those sites.

  2. 2 Posted by Ashley Whiteman on 04 Feb, 2012 12:20 AM

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    Thanks. The downloads are just regular sites? I take your point on TENFour and Flash!

  3. Support Staff 3 Posted by theos911 on 04 Feb, 2012 12:08 PM

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    Can you please provide a screenshot or link to the affected site?

  4. 4 Posted by Ashley Whiteman on 04 Feb, 2012 10:22 PM

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    soundcloud works under Safari... I have just had a number of random crashes from both Safari (5) and TenFour (1) ( Number of crashes )

  5. Support Staff 5 Posted by theos911 on 05 Feb, 2012 01:41 AM

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    soundcloud.com does not work on my machine. Same symptoms.
    G3 300 PPC 10.4.11 TenFourFox 10

    soundcloud.com does work (after a lot of lag and what I thought would freeze) in safari.
    G3 300 PPC 10.4.11 Safari 4.1.3

    soundcloud.com is broken in FireFox 10 on my Ubuntu Linux box. Same symptoms.
    Pentium 4 2.8GHz HT, Ubuntu 11.04

    soundcloud.com does work in Chromium 16.
    Pentium 4 2.8GHz HT, Ubuntu 11.04

    Cameron, based on this, it appears to be an upstream?

  6. Support Staff 6 Posted by theos911 on 05 Feb, 2012 03:13 AM

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    Further Testing:

    The issue is still present in TFF 10, even with plugins enabled and the newest PPC Tiger flash. The problem does occur in Safari 4.1.3 with plugins disabled.

    So, it appears we have two issues.
    A. Some sort of issue native to FireFox.
    B. The site requires plugins.

    G3 300 PPC 10.4.11
    TFF 10 (Plugins Disabled): Broken
    TFF 10 (Plugins Enabled): Broken

    Camino 2.1 (Plugins Disabled): Broken
    Camino 2.1 (Plugins Enabled): Broken

    Safari 4.1.3 (Plugins Disabled): Broken
    Safari 4.1.3 (Plugins Enabled): OK

    Pentium 4, Ubuntu 11.04
    FireFox 10 (Plugins Disabled): Broken
    FireFox 10 (Plugins Enabled): Broken

    Chromium 16 (Plugins Disabled): Broken
    Chromium 16 (Plugins Enabled): OK

    So, it needs flash and it doesn't like Gecko.

  7. Support Staff 7 Posted by Cameron Kaiser on 05 Feb, 2012 03:18 AM

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    Theo, thanks for the detailed test -- I'll take your word for it since it appears to need a Facebook login and I'm a long-time Facebook boycotter. Given your report, yes, this looks like Soundcloud not playing nice (in addition to the Flash problem).

    Ashley, you may wish to notify the site as a user (tell them you are using Firefox -- they may simply say you are "unsupported" if you tell them you are using TenFourFox, even though TenFourFox is almost identical). But this doesn't appear to be an issue we can fix based on these tests. You could use Safari in the meantime.

    I'll leave this open for a bit in case more information comes to light.

  8. Support Staff 8 Posted by Chris (chtrusch... on 05 Feb, 2012 10:12 AM

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    Theo & Ashley, please check if you have Flashblock installed. It appears to interfere with Soundcloud. If I disable the add-on completely in the Add-ons Manager, the play button in Soundcloud does work with TFF 10.0 (proof: screenshot).

  9. Support Staff 9 Posted by theos911 on 05 Feb, 2012 01:37 PM

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    I am using flashblock on both of my platforms.

    After disabling flashblock and with flash enabled, it plays in FireFox 10.
    Pentium 4 2.8GHz HT, Ubuntu 11.04

    After disabling flashblock with flash enabled, it plays in TFF 10. (It also now plays with no stutter, even on my uber low power test system and all comments show properly, so GO US!)
    G3 300 PPC 10.4.11 TenFourFox 10

    However, I am not using flashblock (or any other add-ons) with Camino, so that appears to be an actual incompatibility.

    Soundcloud also has an HTML 5 opt-in program like youtube, but apparently it only works in Safari or Chrome. I tried in Chromium 16 and the HTML 5 audio does not work with or without plugins enabled.

    So, unless we can get the HTML 5 audio to work, this falls under "Needs Plugins", which falls under, "Use at your own risk".

  10. Support Staff 10 Posted by theos911 on 05 Feb, 2012 01:49 PM

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    Further Testing:

    Safari 4.1.3 HTML 5 Audio Enabled (Plugins Disabled): OK
    Safari 4.1.3 HTML 5 Audio Enabled (Plugins Enabled): OK

    Why it works in an old version of Safari, but not in the newest Chromium, I couldn't tell you. I will do some user agent playing and see if spoofing FF/TFF 10 as Safari 4.1.3 gets it to work with no plugins. (I am assuming FireFox 10's HTML 5 is at least as good [if not better] than Safari 4.1.3)

  11. 11 Posted by Guest on 05 Feb, 2012 04:04 PM

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    h.264 support?

  12. Support Staff 12 Posted by theos911 on 05 Feb, 2012 05:26 PM

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    See Pictures:

  13. Support Staff 13 Posted by Chris (chtrusch... on 05 Feb, 2012 05:40 PM

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    I haven't used Camino in ages, but I seem to remember that it has its own flashblocker implemented that's probably sort-of related to the Firefox add-on.

    And yes, missing H.264 support may be the reason why Soundcloud's HTML5 feature only works in some browsers.

  14. Support Staff 14 Posted by theos911 on 05 Feb, 2012 06:18 PM

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    Ashley, I apologise for the cryptic answers, but it appears we now have a verdict.

    Standard soundcloud.com uses flash. Flash is a plug-in and is not supported in TFF. The site itself is also incompatible with the flashblock extension.

    Ok, so if flash won't work, then use HTML 5? Well, HTML 5 has two main sets of codecs, h.264 and WebM. Safari and Chrome support h.264 whereas TFF supports WebM. The HTML 5 opt-in on soundcloud.com appears to only provide h.264 making TFF unable to utilize it.

    A. Use Safari and use the standard flash version of soundcloud. Nice and Easy.
    B. Use Safari and use the HTML 5 opt-in on soundcloud. Nice and Easy and allows you to disable plug-ins in Safari if you so wish.

    C. Use TFF with the following Modifications:
    Disable flashblock if you use it.
    Enable the hidden plugin mode in TFF.

    The latter has far reaching consequences and I defer to a previous post by Chris to explain:

    "Flash is a plugin, and plugins are no longer supported in TenFourFox. Since most plugins are now unsupported by their vendors on the PowerPC platform and don't receive updates anymore, they're a security risk, and they don't work right anymore in many circumstances, causing crashes and other unexpected behavior. Therefore, they're switched off by default.

    If you absolutely require Flash and other plugins, you can use Camino, OmniWeb or Safari. You can also switch plugins back on in TenFourFox (see http://code.google.com/p/tenfourfox/wiki/PluginsNoLongerSupported). Note that this mode is unsupported."

    I reiterate Note that this mode is unsupported. If you choose to re-enable plugins, please be aware that flash is not the only outdated plugin you are likely to re-enable.

  15. 15 Posted by Ashley Whiteman on 05 Feb, 2012 06:59 PM

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    Many thanks!

    I'll have a look at how 'the unsupported mode' works. Currently I have been running both browsers.

    Facebook video doesn't work under Safari 4.13
    Youtube video, gives me a 'TFF' does not support! then plays the video's I think I enabled the HTML5 playing. I now have also enabled the HTML5 in Soundcloud.

    I think I am as up to date on things as I can be on a PPC machine :)

    Still things are a little sluggish in both browsers! for reference my machine is

    Apple Mac G4 Dual 1.25 PPC / 2Gb Ram - Echo Gina24 Audio and I am running TFF 10.0 (7450) and Safari 4.1.3



    soundcloud.com/nativ-1 ;)

  16. Support Staff 16 Posted by Chris (chtrusch... on 02 Mar, 2012 01:23 AM

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    If there are any more remarks, feel free to re-open the discussion.

  17. Chris (chtrusch) closed this discussion on 02 Mar, 2012 01:23 AM.

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