downloads from websites

Ruchama Burrell's Avatar

Ruchama Burrell

18 Oct, 2012 04:26 PM

For years using Mozilla I downloaded pdf's and zips from a number of sites. When i switched to Ten-Four-Fox, I began having trouble downloading pdf files from many sites. But, I could still download zip files. After upgrading, I can't even get the zip files. Sometimes I get an indication that the page does not give it's identity and/or that communications are not encryted, which leads me to believe I'm running into some sort of default security setting, but I'm unable to find it to change it. I may have created a new profile as part of trying to fix the problem earlier, which may have made this worse. Right now, I have to forward the emails contianing the links to anothe computer, download them there (where I'm still using Mozilla), put them on a thumb drive and bring them back to my desk top. I previouisly inquied about the pdf issue and the tech wasn't able to help. I'm hoping for better luck this time. The page I am running into problems with most often is "quilt-pro" but it is not the only page where the problem occurs. it can also occur with other links I receive.

  1. Support Staff 1 Posted by Cameron Kaiser on 24 Oct, 2012 11:20 PM

    Cameron Kaiser's Avatar

    Ruchama, if you have a link I can look at?

  2. 2 Posted by Ruchama Burrell on 25 Oct, 2012 04:48 PM

    Ruchama Burrell's Avatar

    Hi Cameron: Here's a copy of the email. i receive one of these
    every day and I have to download the pdf on a separate computer and
    then transfer it via thumb drive to main computer from where it can
    be printed.

    Begin forwarded message:

    > From: Quilt-Pro Block of the Day<[email blocked]>
    > Date: October 25, 2012 4:01:44 AM PDT
    > To: [email blocked]
    > Subject: Block of the Day, October 25, 2012
    > Reply-To: [email blocked]
    > Block of the Day:
    > October 25, 2012 Quilt-Pro Systems
    > Schoolhouse
    > Here is today's free Block of the Day pattern
    > Download now as a pdf pattern
    > Or, download the block installer file now
    > This block can be installed into the following programs:
    > Foundation Factory
    > Quilt-Pro for Mac
    > Save $10.00 on Foundation Factory!
    > Why settle for just one block size? With Foundation Factory, you
    > can make this block any size! Also, print multiple foundations on
    > one page.
    > Use discount code "block" to download Foundation Factory for only
    > $19.95 (reg. $29.95)
    > To enter the code, type the word "block" at the Special Offer
    > Information area just above where you enter your credit card and
    > press the Apply Special Offer button. IMPORTANT: Discounts cannot
    > be processed after your order has been submitted.
    > click here for details
    > Join us on Facebook!
    > Did you miss a block? The Block of the Day Archive is now available
    > Have a question about installing your Block of the Day into our
    > software products? Go to the Block of the Day FAQ page:
    > This email was sent to [email blocked].
    > You have received this e-mail because you joined our Block of the
    > Day mailing list. If you do not wish to receive any more Block of
    > the Day e-mails from Quilt-Pro Systems, please go to this web page
    > -
    > Email=[email blocked]
    > and we will take you off our e-mail list.
    > Please do not click the 'Spam' or 'Junk' buttons in your e-mail
    > program or web site as this will only delay our ability to remove
    > you from our list by up to two days.
    > Or you may mail your unsubscribe request to:
    > Quilt-Pro Systems, Inc., PO Box 560692, The Colony, TX, 75056 USA

  3. 3 Posted by Ruchama Burrell on 25 Oct, 2012 04:53 PM

    Ruchama Burrell's Avatar

    O.K. Cameron: Here's a link to a site where I tried to download a

      You'll note where it says "click here to see the back of the
    pattern." The pdf won't download using tenfourfox, but it downloads
    on my other computer using firefox. I am also forwarding you the
    email I received today from the quilt pro site. I am now able to
    download the zip file, but still not the pdf. And it's not only
    sewing or other similar sites. We tried to download a job
    application from an employer and tenfourfox doesn't work. We had to
    use the thumb drive to download the pdf and then print it using my
    main computer which is linked to my printer and which is the computer
    with tenfourfox.
    Hope you can figure this out.

  4. Support Staff 4 Posted by Cameron Kaiser on 26 Oct, 2012 12:34 AM

    Cameron Kaiser's Avatar

    Ruchama, I tried the PDF link on the page above. The site is quite slow, but the .pdf does eventually download. Btw, just to make sure the slowness was not a TenFourFox bug, I tried it on a Windows machine running "real" Firefox and it is slow there as well.

    On your quiltpro message, I don't see a link there to download a .pdf I can access. The site itself seems to need registration.

  5. 5 Posted by Ruchama Burrell on 26 Oct, 2012 12:48 AM

    Ruchama Burrell's Avatar

    Cameron: I understand what you are saying, but I'm still a bit
    perplexed. First, the page doesn't download on my main computer, it
    just sits, even though the pdf shows in a box at the bottom of the
    page. I'm guessing this is a combination of the age of my computer
    and the slowness of the Indygo page. It was much faster on my
    laptop, but it's not a big deal. However, the fact that the email
    pdf link just doesn't work is not so easy to understand. It works
    perfectly with my "real" Firefox on my laptop. Perhaps my "real"
    Firefox lacks some security feature that is preventing the pdf
    download from the site which apparently isn't properly registered?
    That would make some kind of sense. Anyway, I'm using 7400 upgrade.
    Would it make any sense to try 7450. It was not possible for me to
    follow the directions to determine which to use. Anyway, when the
    opportunity arises, I'll try some other pdf's and see what happens.

  6. Support Staff 6 Posted by Cameron Kaiser on 26 Oct, 2012 01:10 AM

    Cameron Kaiser's Avatar

    Please clarify: "the page doesn't download" meaning the .pdf page, or the .html page?

    The machine version may make a difference to your computer's performance, but it won't change this issue (the code between the 7400 and 7450 versions is very similar).

  7. 7 Posted by Ruchama Burrell on 26 Oct, 2012 01:29 AM

    Ruchama Burrell's Avatar

    Sorry for the lack of clarity. I go to the Indygo page. I go to the
    specific item, i.e. the pattern. All fine. However, when I click
    the link next to the picture of the pattern envelope front, the box
    at the bottom shows pdf, but the pdf does not download no matter how
    long i let it sit or try double clicking. This does not occur when i
    do the same thing using my "real" firefox on the laptop, which leads
    me to believe the issue must be with my old computer. This would not
    be a problem if it were not for the fact that it happens on a lot of
    other pages as well on my main computer which is the one that uses
    "tenfour" and the main computer is the only one i can print from.
    Even so it's not a major issue, just an annoying inconvenience.

  8. Support Staff 8 Posted by Cameron Kaiser on 26 Oct, 2012 01:34 AM

    Cameron Kaiser's Avatar

    When I click on the .pdf link, the browser tries to connect (it says "Connecting..." in the tab). It takes close to a minute, but eventually the .pdf file appears in my downloads window. Do you see any of that, or do you see something completely different?

  9. Support Staff 9 Posted by Cameron Kaiser on 17 Nov, 2012 03:17 AM

    Cameron Kaiser's Avatar

    Ruchama, Chris found a related issue that we have a fix for in 17.0 final and which might also help you. You can get it from ; or wait until Monday when it will be publicly available.

  10. 10 Posted by Ruchama Burrell on 20 Nov, 2012 04:00 PM

    Ruchama Burrell's Avatar

    THANKS!!!!!!Problem is indeed now solved.!!!

  11. Support Staff 11 Posted by Cameron Kaiser on 22 Nov, 2012 12:39 AM

    Cameron Kaiser's Avatar

    Great! I'll close this issue as resolved. If you're happy and don't need anything further related to this problem, you don't need to reply; otherwise, just reply and the issue will be reopened.

  12. Cameron Kaiser closed this discussion on 22 Nov, 2012 12:39 AM.

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