adobe reader

Linda Burrell's Avatar

Linda Burrell

04 Sep, 2012 05:16 PM

Email provided a link to download an adobe file. With my old Fox I simply clicked on the link and the Reader opened up. I just installed the TenFourFox and can't get it to go the file. i get a blank box with "go to website" showing. Any suggestions?

  1. Support Staff 1 Posted by Cameron Kaiser on 04 Sep, 2012 07:26 PM

    Cameron Kaiser's Avatar

    Did it download in your Downloads window (look under Tools)?

    If it didn't, and nothing else appears to happen, you probably have a stuck setting relating to how PDFs are handled, and I'd recommend resetting your profile. See "Help! Where Do I Begin??" for information on this process.

  2. 2 Posted by Ruchama Burrell on 04 Sep, 2012 08:18 PM

    Ruchama Burrell's Avatar

    Thanks!! I'll give these suggestions a try!

  3. 3 Posted by Linda Burrell on 04 Sep, 2012 09:17 PM

    Linda Burrell's Avatar

    OK, I went through the process suggested and i still can't download a pdf from a link. I can download (and did) a pdf that was an attachment to an email. What I can't seem to do is get the TenFour to go to the website where the pdf is available. I did successfully downlad a zip installer file from the same website. Any ideas?

  4. Support Staff 4 Posted by Cameron Kaiser on 04 Sep, 2012 11:03 PM

    Cameron Kaiser's Avatar

    What specific suggestions did you try?

    What did you use to download the .pdf as your E-mail attachment?

  5. 5 Posted by Ruchama Burrell on 05 Sep, 2012 01:01 AM

    Ruchama Burrell's Avatar

    I checked and the pdf had not been downloaded to the download page.
    I then went to the profile, opened it and couldn't find anything
    related to adobe reader, although the other downloaded zip showed
    up. The pdf downloaded automatically using Adobe Reader 9. What
    appears to be happening is that somehow the pdf I'm having trouble
    downloaded can only be reached by Fox going to the webpage first and
    it doesn't want to do that. It just shows "go to web page" on the
    open box. I've tried going to the webpage myself and downloading
    from the link there. No luck while using the TenFox.

  6. Support Staff 6 Posted by Cameron Kaiser on 05 Sep, 2012 04:19 AM

    Cameron Kaiser's Avatar

    No, I mean resetting your profile completely. The offending setting won't be visible to you from the Finder. The "Help!" page explains where you can find out how to do that.

    If you have a link on a page to that .pdf, you could try right-clicking on the link and selecting Save As.

  7. 7 Posted by Ruchama Burrell on 05 Sep, 2012 01:56 PM

    Ruchama Burrell's Avatar

    Thanks for clarifying. I didn't immediately see that on the Help
    page, but sometimes i read too fast. I'll go back and try again.
    Thanks for your continuing help and patience!!

  8. 8 Posted by Ruchama Burrell on 05 Sep, 2012 10:15 PM

    Ruchama Burrell's Avatar

    I have tried and tried following the directions on the firefox page
    and the terminal will not open to the profile manager. I've also
    tried substituting TenFourFox for where applicable in the
    directions. Nothing. I opened the profile file, following another
    set of directions, hoping to then quit firefox and continue, but the
    profile default does not seem to give any alternative to create a
    profile. Can you tell what I'm doing wrong? I've tried clicking the
    link on the page where the download originates, nothing happens.
    However, when i mailed this link from another computer as an
    attachment, I was able to open and save it without difficulty. It
    seems the problem is with the TenFour (maybe because of some security
    setting) refusing to open the pfd link on the originating page. I
    can continue to use the round about process, but if you can tell me
    where I'm going wrong on resetting the profile, I'd much rather do that.

  9. Support Staff 9 Posted by Cameron Kaiser on 06 Sep, 2012 04:54 AM

    Cameron Kaiser's Avatar

    Let me know if the article "How to reset your profile" is more helpful (find the link at the bottom right of this page).

  10. 10 Posted by Ruchama Burrell on 06 Sep, 2012 08:31 PM

    Ruchama Burrell's Avatar

    The article was much better and i have a new profile. My original
    problem with the download still exists, but I think has been
    clarified. it's a security issue. TenFour doesn't want to open the
    pdf on the page because there are no cookies from the page and it
    does not reveal its identity, so security seems to be blocking the
    download whether I go to the page directly or try the link in the
    email. I don't know how if I can change the settings or create a
    method for this site to be accessed for downloads. Maybe the
    website's manager has to do something. Otherwise, I guess i can use
    a less security conscious gateway or transfer the pdf from my laptop
    still running Firefox via email or thumb drive.

  11. Support Staff 11 Posted by Cameron Kaiser on 06 Sep, 2012 11:50 PM

    Cameron Kaiser's Avatar

    I have to confess I don't fully understand the situation, but if the site is indeed insecure in some way (such as a bad certificate), it will give you warnings like that. You can sometimes try right clicking on the .pdf link and selecting Save As.

  12. 12 Posted by Ruchama Burrell on 06 Sep, 2012 11:57 PM

    Ruchama Burrell's Avatar

    Thanks for all your help. I have tried clicking on the pdf link.
    Right now, I think since i really love the TenFourFox in every other
    way, I'm not going to worry about this one problem with one aspect of
    one page. What I truly appreciate is how helpful you were. So many
    times forum discussions or helps are a waste. You were very helpful.

  13. Support Staff 13 Posted by Cameron Kaiser on 07 Sep, 2012 12:00 AM

    Cameron Kaiser's Avatar

    You're very welcome; I'm sorry I couldn't be of more help. I will close the ticket. If you do notice anything related to this, simply reply to this thread and the support ticket will be reopened. (If you don't need further help, no further replies are needed.) Good luck!

  14. Cameron Kaiser closed this discussion on 07 Sep, 2012 12:00 AM.

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