tag:tenfourfox.tenderapp.com,2012-01-07:/discussions/problems/172-maybe-a-font-cache-problemTenFourFox: Discussion 2012-10-22T13:28:28Ztag:tenfourfox.tenderapp.com,2012-01-07:Comment/178463392012-08-06T17:02:55Z2012-08-06T17:02:55ZMaybe a Font Cache Problem?<div><p>Charlie, thanks for your message. This looks like a known
problem, discussed here at <a href=
"http://tenfourfox.tenderapp.com/discussions/problems/2-italic-display">
http://tenfourfox.tenderapp.com/discussions/problems/2-italic-display</a>
and <a href=
"http://code.google.com/p/tenfourfox/issues/detail?id=171">http://code.google.com/p/tenfourfox/issues/detail?id=171</a>.
What's new to us is that it can be fixed the way you do it, albeit
temporarily. Do you have any idea which font is involved in this
case? I.e. what font does the website specify that's shown as
boxes? If you could skim through the site source (and/or give me
the web address so I can have a look myself and try to reproduce
the problem) you might help us a great deal.</p></div>Chris (chtrusch)tag:tenfourfox.tenderapp.com,2012-01-07:Comment/178463392012-08-06T18:08:19Z2012-08-06T18:08:20ZMaybe a Font Cache Problem?<div><p>According to FireBug font is Arial. See attached screen shot
after font caches are cleared.</p></div>Charlietag:tenfourfox.tenderapp.com,2012-01-07:Comment/178463392012-08-06T18:10:04Z2012-08-06T18:10:05ZMaybe a Font Cache Problem?<div><p>P.S.</p>
<p>MacOS 10.5.8<br>
Website of screen shots:<br>
<a href="http://abcnews.go.com/">http://abcnews.go.com/</a></p></div>Charlietag:tenfourfox.tenderapp.com,2012-01-07:Comment/178463392012-08-06T18:49:44Z2012-08-06T18:49:44ZMaybe a Font Cache Problem?<div><p>Thanks. I don't see this problem on any of my Macs, but that
most likely just means that you have a different, maybe corrupt or
conflicting set of fonts. When I was hit by the problem (but then
with a font rarely used on the web) I just took that out of my
fonts folder, but this solution isn't really viable in your case
with Arial or other fonts that are needed on pretty much any
website.</p>
<p>We're working on a solution to this problem.</p></div>Chris (chtrusch)tag:tenfourfox.tenderapp.com,2012-01-07:Comment/178463392012-08-06T19:12:34Z2012-08-06T19:12:34ZMaybe a Font Cache Problem?<div><p>Thank you for the information. We are using Universal Type
Server<br>
which has some issues with handling system fonts vs. Font
Server<br>
fonts. I'll try removing from Font Server and just letting Arial
be<br>
handled by system.</p>
<p>Charlie Miller</p>
<p>Catalpha Advertising & Design<br>
Strategic Creative Solutions</p>
<p>6801 Loch Raven Boulevard<br>
Towson, Maryland 21286<br>
410-337-0066<br>
410-296-2297 Fax<br>
<a href="http://www.catalpha.com">www.catalpha.com</a></p></div>cmillertag:tenfourfox.tenderapp.com,2012-01-07:Comment/178463392012-09-04T14:56:50Z2012-09-04T14:56:50ZMaybe a Font Cache Problem?<div><p>Charlie, did you have success with letting Arial be handled by
the system only? Knowing this would be helpful to us for our
strategy choice how to solve the problem.</p></div>Chris (chtrusch)tag:tenfourfox.tenderapp.com,2012-01-07:Comment/178463392012-09-04T15:19:06Z2012-09-04T15:19:07ZMaybe a Font Cache Problem?<div><p>It appears to be the system helvetica and Garamond. Removing
Garamond from system isn't a problem but fooling around with the
helvetica can cause additional erratic system behavior.</p>
<p>I haven't found a permanent solution other then clearing font
caches.</p>
<p>if I find a better idea I'll post it.<br>
Thanks...</p></div>Charlietag:tenfourfox.tenderapp.com,2012-01-07:Comment/178463392012-09-04T19:28:43Z2012-09-04T19:28:43ZMaybe a Font Cache Problem?<div><p>Clearing font caches is always a good idea. We'll make sure we
remind people to do this first.</p></div>Cameron Kaisertag:tenfourfox.tenderapp.com,2012-01-07:Comment/178463392012-09-12T15:15:09Z2012-09-12T15:15:09ZMaybe a Font Cache Problem?<div><p>I'm having the same problem with TenFourFox on both my OS X 10.4
Tiger and OS X 10.5 Leopard Macs - and when I visit my test page at
<a href=
"http://support.mozilla.org/en-US/kb/How%20to%20turn%20off%20Java%20applets">
http://support.mozilla.org/en-US/kb/How%20to%20turn%20off%20Java%20...</a>
in Firefox or Aurorafox, everything renders perfectly. Changing the
display font makes no difference to the way TenFourFox shows the
page.</p>
<p>This has been ongoing for some time, only impacts a small number
of pages, but is very frustrating.</p></div>Dan Knighttag:tenfourfox.tenderapp.com,2012-01-07:Comment/178463392012-09-12T15:47:36Z2012-09-12T15:47:36ZMaybe a Font Cache Problem?<div><p>As a work-around I've changed the default (something other than
the<br>
problem font)</p>
<p>Preferences - Content - Fonts & Color - Default font:
(select a font<br>
from pull down)</p>
<p>Then-</p>
<p>Click the Advanced Button<br>
UNcheck "allow pages to choose their on fonts..."</p>
<p>Charlie Miller</p>
<p>Catalpha Advertising & Design<br>
Strategic Creative Solutions</p>
<p>6801 Loch Raven Boulevard<br>
Towson, Maryland 21286<br>
410-337-0066<br>
410-296-2297 Fax<br>
<a href="http://www.catalpha.com">www.catalpha.com</a></p></div>cmillertag:tenfourfox.tenderapp.com,2012-01-07:Comment/178463392012-09-13T06:59:44Z2012-09-13T06:59:44ZMaybe a Font Cache Problem?<div><p>Unfortunately, we can't find any pattern to the affected fonts,
and to date none of my testing systems have ever exhibited the
problem so I can't reproduce it.</p></div>Cameron Kaisertag:tenfourfox.tenderapp.com,2012-01-07:Comment/178463392012-09-13T07:45:59Z2012-09-13T07:45:59ZMaybe a Font Cache Problem?<div><p>I can't reproduce the bug on Dan Kight's test site, either.
Which means I don't have that one font installed that's causing it,
and no way to find it on my own. I've used the bisecting method to
find the problematic font on my system (see above and here:
<a href="http://tenfourfox.tenderapp.com/discussions/problems/2-italic-display">
http://tenfourfox.tenderapp.com/discussions/problems/2-italic-display</a>),
which solved it for me.</p>
<p>I wonder why Aurorafox isn't affected. Does it use Coretext or
Harfbuzz?</p>
<p>Charlie's workaround is a solution, but then no website will
show its intended font anymore. Another workaround might be, if the
problem occurs, to click View>Page Style>No Style to at least
make the text readable.</p></div>Chris (chtrusch)tag:tenfourfox.tenderapp.com,2012-01-07:Comment/178463392012-09-13T13:15:45Z2012-09-13T13:15:45ZMaybe a Font Cache Problem?<div><p>Aurorafox uses both, because it is 10.5-only. TenFourFox does
not have the option of a CoreText fallback because the secret
CoreText in 10.4 does not enable sufficiently granular glyph
positioning, and ATSUI (the older method used for Firefox 3.6) has
several serious bugs that make it unsuitable for the layout engine
used in Firefox 4 and up.</p></div>Cameron Kaisertag:tenfourfox.tenderapp.com,2012-01-07:Comment/178463392012-09-14T12:37:47Z2012-09-14T12:37:48ZMaybe a Font Cache Problem?<div><p>I found another font that is exhibiting problem described.<br>
ENTYPO Icons</p>
<p>See firebug screen shot from css-tricks.com.</p></div>Charlietag:tenfourfox.tenderapp.com,2012-01-07:Comment/178463392012-09-14T15:56:02Z2012-09-14T15:56:02ZMaybe a Font Cache Problem?<div><p>I don't think we're talking about the same thing in that
particular case. Is Entypo installed on your system? If it was not,
then the system behaved correctly (it fell back on a font that
contained the Q glyph, which just didn't happen to be an icon). If
it was, then it didn't recognize it as a font and incorrectly used
the default, which I agree would be a deficiency, but different
from Dan's case and your original case where the font exists and
was utilized but cannot be rendered by Harfbuzz (and "boxes
out").</p></div>Cameron Kaisertag:tenfourfox.tenderapp.com,2012-01-07:Comment/178463392012-09-14T16:04:22Z2012-09-14T16:04:22ZMaybe a Font Cache Problem?<div><p>It's a Web Font.</p>
<p>Charlie Miller</p>
<p>Catalpha Advertising & Design<br>
Strategic Creative Solutions</p>
<p>6801 Loch Raven Boulevard<br>
Towson, Maryland 21286<br>
410-337-0066<br>
410-296-2297 Fax<br>
<a href="http://www.catalpha.com">www.catalpha.com</a></p></div>cmillertag:tenfourfox.tenderapp.com,2012-01-07:Comment/178463392012-09-14T20:58:13Z2012-09-14T20:58:13ZMaybe a Font Cache Problem?<div><p>Then we're talking about something different; WOFF is handled by
Harfbuzz just fine, since it's just OpenType.</p>
<p>FTR, css-tricks.com looks fine on all of my test systems and
does load the icon font, since you mentioned.</p></div>Cameron Kaisertag:tenfourfox.tenderapp.com,2012-01-07:Comment/178463392012-09-15T17:47:44Z2012-09-15T17:47:45ZMaybe a Font Cache Problem?<div><p>For everyone who is affected by this issue and has pinpointed a
problem font on their system, I’d recommend also recording
the version of the troublesome font, or at least a unique
signature* of the particular font file if it’s not within a
Font Suitcase, since it might be the case that some versions of a
given font cause this problem and some don’t. Having the
versions or signatures as well as the font names could help the
troubleshooters to narrow down the cause of the problem.</p>
<p>* — As an example, if Helvetica were problematic and for
some reason its version information couldn’t be derived via
Font Book, its signature could be found from within Terminal by
entering via the command-line <em>openssl dgst -sha1 -c
/System/Library/Fonts/Helvetica.dfont</em> (presuming that your
Helvetica font file is in the same location as mine is).</p></div>Interested Bystandertag:tenfourfox.tenderapp.com,2012-01-07:Comment/178463392012-09-20T02:09:36Z2012-09-20T02:09:36ZMaybe a Font Cache Problem?<div><p>I've placed a proposal into problem <a href=
"/discussions/problems/2" title="Discussion #2">#2</a>. Please see
if this will be helpful to you.</p></div>Cameron Kaisertag:tenfourfox.tenderapp.com,2012-01-07:Comment/178463392012-10-19T12:39:56Z2012-10-19T12:39:57ZMaybe a Font Cache Problem?<div><p>After upgrade to 10.0.9: See attached .png<br>
Mac OS 10.5.8<br>
Universal Type CLient v3.0.1 (7)<br>
Hardware Overview:</p>
<p>Model Name: Power Mac G5 Model Identifier: PowerMac7,2 Processor
Name: PowerPC 970 (2.2) Processor Speed: 2 GHz Number Of CPUs: 2 L2
Cache (per CPU): 512 KB Memory: 1.5 GB Bus Speed: 1 GHz Boot ROM
Version: 5.1.4f0 Serial Number (system): XB34716TNVS Hardware UUID:
00000000-0000-1000-8000-000A95C3766E</p></div>Charlietag:tenfourfox.tenderapp.com,2012-01-07:Comment/178463392012-10-19T16:52:37Z2012-10-19T16:52:37ZMaybe a Font Cache Problem?<div><p>Charlie, please try 17 beta. See the "Italic display"
thread.</p></div>Cameron Kaisertag:tenfourfox.tenderapp.com,2012-01-07:Comment/178463392012-10-19T17:09:48Z2012-10-19T17:09:49ZMaybe a Font Cache Problem?<div><p>Better - see png attached...</p></div>Charlietag:tenfourfox.tenderapp.com,2012-01-07:Comment/178463392012-10-19T17:14:59Z2012-10-19T17:14:59ZMaybe a Font Cache Problem?<div><p>You have a Type 1 bitmaps-only font in there somewhere. If you
look in Console.app, TenFourFox will tell you the fonts it couldn't
use. If both your Arial and Helvetica are bitmap fonts, you should
replace one or both with TrueType fonts (or at least ones with
glyph tables).</p></div>Cameron Kaisertag:tenfourfox.tenderapp.com,2012-01-07:Comment/178463392012-10-19T19:06:33Z2012-10-19T19:06:33ZMaybe a Font Cache Problem?<div><p>I didn't see any errors in console... See attached.</p></div>Charlietag:tenfourfox.tenderapp.com,2012-01-07:Comment/178463392012-10-19T21:14:56Z2012-10-19T21:14:56ZMaybe a Font Cache Problem?<div><p>No -- /Applications/Utilities/Console.app (not the browser
console).</p></div>Cameron Kaisertag:tenfourfox.tenderapp.com,2012-01-07:Comment/178463392012-10-22T12:23:06Z2012-10-22T12:23:08ZMaybe a Font Cache Problem?<div><p>Yes! It looks like it is the Adobe version of Helvetica Neue
that is causing the problem.</p>
<p>Oct 22 08:11:44 Catalpha12s-Computer
[0x0-0x1f01f].com.floodgap.tenfourfox[0]: Warning: TenFourFox
rejecting bitmap-only font HelveticaNeue-HeavyCondObl.</p></div>Charlietag:tenfourfox.tenderapp.com,2012-01-07:Comment/178463392012-10-22T12:25:00Z2012-10-22T12:25:01ZMaybe a Font Cache Problem?<div><p>P.S.<br>
Also...</p>
<p>Oct 22 08:19:53 Catalpha12s-Computer
[0x0-0x27027].com.floodgap.tenfourfox[257]: Forcing _Exit (it's
better than EXC_BAD_INSTRUCTION).</p></div>Charlietag:tenfourfox.tenderapp.com,2012-01-07:Comment/178463392012-10-22T13:22:20Z2012-10-22T13:22:20ZMaybe a Font Cache Problem?<div><p>That's a hack in place to temporarily wallpaper over issue 169.
It is just a diagnostic message.</p></div>Cameron Kaiser