djcresit's Avatar


28 Aug, 2014 04:34 AM

I got a message saying I should update my browser that uses HTML5, and/or Flash when trying to listen live PBS on KQED and could not listen:

Also told my Adobe Flash had to be updated to view live stream or the later video:
[I put my 1st post in wrong place; hope this is in the right place...]

  1. Support Staff 1 Posted by Cameron Kaiser on 28 Aug, 2014 05:03 AM

    Cameron Kaiser's Avatar

    The KQED audio player requires either Flash, which TenFourFox has not supported since version 6, or MP3 HTML5 audio. Although hopefully the browser can support MP3 audio in the future, right now it doesn't, and probably won't for a while because we have to write that support from scratch.

    There may be an add-on to make this possible (I don't know of one, though some downloader add-ons can help), but as it stands right now you won't be able to listen to KQED with this browser, nor anything else such as the PBS News Hour Ustream that requires Flash. Sorry. You might have better luck with OmniWeb.

  2. 2 Posted by s.french on 16 Aug, 2017 04:48 AM

    s.french's Avatar

    OS 10.5.8 - TenFourFox 7450 ( 8/7/17)
    I am unable to view videos (The most important viewing website to me!)
    Is there anything I can do? Please...

  3. Support Staff 3 Posted by Chris (chtrusch... on 19 Aug, 2017 09:35 AM

    Chris (chtrusch)'s Avatar

    I can't get it to work, either. Neither in TenFourFox (with Web.m HTML5) nor in Safari on 10.5.8 (with Flash and H.264 HTML5). PBS states Flash + HTML5 as system requirements. Not sure why none of the options work.

  4. 4 Posted by s.french on 19 Aug, 2017 07:14 PM

    s.french's Avatar

    So, now what?

  5. Support Staff 5 Posted by Chris (chtrusch... on 20 Aug, 2017 01:07 PM

    Chris (chtrusch)'s Avatar

    It depends on whether or not the web.m HTML5 codec is supported. I inquired at PBS support and am awaiting their answer.

  6. 6 Posted by s.french on 21 Aug, 2017 01:05 AM

    s.french's Avatar

    Thank you for your help!!!

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