Update 10.0.4 stopped showing a page

Juha "Metsis" Metsäkallas's Avatar

Juha "Metsis" Metsäkallas

08 May, 2012 08:43 AM

I have successfully used the page

http://www.svenskaakademien.se/svenska_spraket/svenska_akademiens_o...

with TenFourFox 10.0.3 on a PPC 7450 Mac running 10.4.11. Yesterday I updated to 10.0.4 and the page stopped working, i.e. I get a blank page. The page works, for instance, with Safari on the same system. I have tried so far:
- restarting with add-ons disabled - cleared the cache using Preferences -> Advanced... - reinstalled the update

  1. Support Staff 1 Posted by Chris (chtrusch... on 08 May, 2012 09:17 AM

    Chris (chtrusch)'s Avatar

    Hm, I have no problem viewing the page on my 10.4. iBook with TenFourFox 10.0.4.

    Can you try the following:

    Quit TenFourFox and go to Macintosh HD>users>[your name]>Library>Application Support in the Finder. Move the Firefox folder to the desktop. Don't delete it yet, it contains your bookmarks and other settings. Start TenFourFox, then go to the website.

  2. 2 Posted by Juha "Metsis" M... on 09 May, 2012 08:03 AM

    Juha "Metsis" Metsäkallas's Avatar

    Chris,

    I moved the folder and tried anew: no problem. I put the folder back and tried once more: no problem. So, the problem seems to have miraculously disappeared over night! I wonder if this was somekind of buffering issue, althought I had forced reloading the page yesterday. Anyway, thank you for help and sharing my concern.

  3. Support Staff 3 Posted by Chris (chtrusch... on 16 May, 2012 09:53 PM

    Chris (chtrusch)'s Avatar

    May well have been a caching problem; the cache is stored outside the actual user profile folder. Removing the cache completely (vs. just "emptying" it) would have been my next step. Glad your problem is solved.

  4. Chris (chtrusch) closed this discussion on 16 May, 2012 09:53 PM.

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